Can't access my NAS when Bitdefender Internet Security 2018 activated

Ray Shorter
Ray Shorter
in General


I have just purchased and installed Bitdefender Internet Security 2018 on my first device running Windows 10.  I have a NAS attached to my PC.  I can no longer access my NAS - in Windows Explorer it shows up but with a red X on it.  I can't find a way to enable access to the NAS drive. Yet from another PC device that does not yet have Bitdefender installed but connected to the NAS via our home network, I can access the NAS.


What Bitdefender settings do I need to change so I can access my NAS on the device with Bitdefender installed?


Thanks for any help you can give.

Comments

  • Sergiu C.
    Sergiu C. ✭


    Hi, 


     


    First you should check what module is blocking the connection. The most like module would be the Firewall (Open Bitdefender > View Features > turn off the Firewall). If the issue is caused by the Firewall, then follow the steps in this article:


    https://www.bitdefender.com/consumer/support/answer/2397/

  • Ray Shorter
    Ray Shorter


    Thank you Sergiu for your helpful reply and reference to the very detailed article.  This has fixed the problem.

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