Error code -3

Kobac
Kobac ✭✭
in Install activation


I just upgraded my Windows 7 PC from Total Security 2018 to Total Security 2019. I received the following notification after the upgrade:


image.png.38392d41b88c33a84505d51efefdb02a.png


When I launch my browser (Chrome), I also receive a message that I am unsafe.

Comments

  • Kobac
    Kobac ✭✭


    Here is the message I received in Chrome:

     


    image.png.4634084b1930f7edd6368a7aec2bef79.png

  • Kobac
    Kobac ✭✭


    I finally got the update to work by following the instructions on the following link: https://www.bitdefender.com/consumer/support/answer/10643/ Had to edit my Stealth settings for my network adapter by disabling it. Odd thing is, after the update I turned it back on and the next update worked fine. Go figure.


    In order to access some of my usual websites (one was Facebook) that were not loading, I had to disable the new Encrypted Web Scan listed under Online Threat Protection.

  • Sergiu C.
    Sergiu C. ✭


    Hi, 



    Regarding the error in Chrome, can you try the following?



    - press Windows start button and type certmgr.msc, then press Enter


    - select Trusted Root Certificates > Certificates 


    - right click on Certificates and choose All Tasks > Import 


    - press Next > then Browse to C:\Program Files\Bitdefender\Bitdefender Security\mitm_cache\fake-ca.crt > press Next again


    - click Automatically select the certificate store > Next > Finish


     


    Then check if websites load with Encrypted Web Scan enabled. 

  • Kobac
    Kobac ✭✭


    I tried your suggestion. Unfortunately, it did not work. I had to disable Encrypted Web Scan again.


    I want to mention that I had no "Bitdefender Security" folder. The fake-ca.crt file was located in C:\Program Files\Bitdefender\Bitdefender 2017\mitm_cache. Even though I am using the 2019 program, the folder says Bitdefender 2017. The file is dated 22/09/2018.

  • Kobac
    Kobac ✭✭


    I uninstalled Chrome and then downloaded and reinstalled Chrome. That's it! It took only a few minutes and now Encrypted Web Scan is enabled and I am having no problems with sites not loading.

  • Kobac
    Kobac ✭✭


    Arrgh! I rebooted my PC and once again I could not access some websites in Chrome. I had to disable Encrypted Web Scan again.

  • Stefan I.
    Stefan I. ✭


    Hi,


    I've locked this thread as it has been continued in:

    /index.php?/topic/79436-encrypted-web-scan-disabling/&tab=comments&do=embed&comment=285517&embedComment=285517&embedDo=findComment#comment-285517" style="overflow: hidden; height: 261px; max-width: 502px;">


     

This discussion has been closed.

All Time Leaders

Categories

Defenders of the month