Add time to my subscription
Hello! I need little help.
My current subscription still have 160 days remaining but this weekend I received an offer and I bought one more year but when I try to activate I always prompt to replace my subscription instead adding time. Is there any way to add time to my current subscription?
Thanks!!
Comments
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Hi,
If the 2 subscriptions are for the same product type and number of devices, they should be extended, regardless of the message you receive.
I would recommend sending an email at bitsy@bitdefender.com regarding this, and my colleagues can make sure the merge between the subscription goes OK.
Thanks!0 -
I think its same product e version, but I'll check it again.
Anyway I'll send email. Thanks Sergiu!0 -
I have the same problem. My existing license will expire in 406 days and if I tried to activate the new license I get a message that says that the new license will replace the old license!0 -
Hi Stephen,
Please contact us at bitsy@bitdefender.com and our team will help you to merge the subscriptions.0 -
I activated my new license and when I clicked on "replace" my existing license the two licenses did in fact merge and the new license duration was added to the existing license. In the past I was certain that there was a different message that said replace or merge the new and old licenses.
My problem is now resolved, can you please close this problem.0 -
Hi Stephen,
Thank you for letting us know.
Have a great day!0 -
I sent an e-mail to bitsy over 2 weeks ago, received one reply where they said they were "checking"... then nothing. No reply, no support. At this point I'm considering cancelling any membership I have with Bitdefender.Case 2018112401560001.0
