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Exclusion list gets deleted sporadically

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fresh229
fresh229 ✭✭
in Protection

Hey,

does anybody else recognize that the exclution App list gets deleted sporadically.

I have no idea what is currently happening to Bitdefenders latest build, I never had so much issues with it as after the last update. (yes, I did a complete reinstallation).

My Exlusion list was now reset 2 times without any warning or any input from myself.

BR

Answers

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
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    https://community.bitdefender.com/en/discussion/82513/exclusion-list-gets-deleted-sporadically

    Hi Member

    Sorry for the inconvenience caused to you. This seems to be a weird issue, might be some issue with the product.

    Kindly collect bitdefender logs : https://www.bitdefender.com/consumer/support/answer/8919/

    Kindly drop an email to bitdefender support at bitsy@bitdefender.com with the attached logs and briefly explain your issue.

    Response may be delayed due to less staff and covid19. Rest be assured, they will reply back asap.


    If this helps, kindly mark answer as agree/ accepted

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

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