Help me to uninstall Bitdefender
Hello. I have the free version of Bitdefender installed on my WIndows 10 PC. It hasn't been working properly for some time and I want to uninstall and then reinstall it again. The version I'm using is 126.96.36.1999.
To briefling explain the issue: clicking on any Bitfender icon on my computer, doesn't open Bitfender. Nothing happens. The only way I can get anywhere is to run the file "gziface.exe" from Windows Explorer as an administator. That produces a Bitdefender menu where there seems to be options, but all the text is invisible. Here's an image of what that looks like:
Hence my desire to cut my losses, uninstall and start again from scratch. But that isn't proving very easy either.
I've looked at the instructions here: https://www.bitdefender.com/consumer/support/answer/2791/, but they don't work properly for me. When I click "Uninstall" (point 3) I don't get any other options, I just jump to the "Programs and Features" sub-menu of the Windows 10 control panel. I can try to uninstall it from there, but although the option appears, generally nothing happens.
Ocassionally when I try this I get a message saying the program may not have uninstalled correctly, and Windows offers to uninstall it in compatibility mode. If I agree to this then nothing at all happens.
All the files are sitting in C://Program Files/Bitdefender/
I can't manually delete anything in that folder even with administrator permission
The service is still showing as running in the Windows Task Manager and I can't stop it.
So I'm at a bit of a loss. I've seen the products on this page https://www.bitdefender.com/site/view/uninstall_consumer_paid.html, but they all seem to refer to the paid edition of Bitdefender and not the free version.
Does anyone have any thoughts? I'd appreciate any help in getting this fixed.