Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Subscription on Mobile

Options
PaleAle
PaleAle
in Antivirus
I have a licence for 3 devices. I installed Internet security on my laptop and PC leaving me with one spare install. When I try to install it on my Android phone it installs but asks me to pay for a new subscription. It does not seem to recognise the spare install despite me sending the link to my phone from my PC.

Comments

  • Mike_BD
    Mike_BD admin
    edited September 2021
    Options
    Hi @PaleAle,

    Most probably you have a license for 3 non-mobile devices (desktops/ laptops), the mobile one being separate. Can you check on the details of the purchase to see exactly what is specified there?

    Have a peek on this comparison : https://www.bitdefender.com/solutions/

    cheers,
    Mike

    Intel Core i7-7700 @ 3.60Ghz, 64GB DDR4 || Gigabyte nVIDIA GeForce® GTX 1070 G1 8GB || WD Blue NAND 500GB + 1TB

All Time Leaders

Categories

Defenders of the month