Change from trial version to subscribed version on Android

Major1980
Major1980
edited January 2022 in Mobile Security

Hello.

I installed trial version on my Android phone. One day later i add bitdefender Family protection subscription to my bitdefender account. Now I cannot change from trial to subscribed Bitdefender on Android . When i uninstall bitdefender on android then proceed with add new device in bitdefender central ,still activaiting trial version. How to change

Comments

  • Mike_BD
    Mike_BD BD Staff

    Hello @Major1980 ,

    Please make sure you're logged in in Android with the exact same account credentials on which you have the Family Pack.

    If that still doesn't work, then please go to CENTRAL , in the Subscriptions tab and from there you can manually allocate your Android device on the subscription you wish to.

    Hope it helps!

    Cheers,

    Mike

    Intel Core i7-7700 @ 3.60Ghz, 64GB DDR4 || Gigabyte nVIDIA GeForce® GTX 1070 G1 8GB || WD Blue NAND 500GB + 1TB

  • Major1980
    Major1980

    Thanks,i followed this instruction and it work now. Point was to remove from trial subscription my Android device and add my Android device from Family pack subscription usin web bitdefender central.

    Thanks for help

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