You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
What is Gen:Variant.Tedy.10842 ?
This virus is in the folder
C:\Windows\System32\config
I scanned the file and found it had a virus so I deleted the virus
but after I restart the virus is still there
help me how to delete this virus permanently :(
Comments
-
Hi there
This is how you may remove this malware permanently and u can check again after via the quick / full scan
Go to Bitdefender click on the protection tab then Antivirus Then the open under it Then you should see this thing called rescue environment what you want to do is press that it will restart your pc and run a scan wait till that scan and it should be removed
If you are still having a issue don't hesitate to ask here
Thanks NoriiSun10 -
not working :(
1 -
Hi there KrapLegit I suggest that you go to the technique support via Bitdefender central if you click on chat with us then technical support they should be able to help you over there you can also try secondary scanners such as :
Norton Power Eraser , Eset Online scanner , Malwarebytes(Make sure its not premium trial)
Thanks NoriiSun10 -
Hi @KrapLegit,
A bdsys log would be required to further investigate. I would recommend contacting the Technical Support Teams to tackle this. You can get in touch with our engineers by choosing one of the contact methods available here:
https://www.bitdefender.com/consumer/support/
Stay safe.
Premium Security & Bitdefender Endpoint Security Tools user
0 -
after a long time this virus is delete
I also don't know how it happened
maybe because the latest bitdefender antivirus scan in that folder keeps trying to remove the virus it works but I don't think it deletes permanently
or
After I updated the latest Windows 10 the virus was deleted by itself maybe
it makes me wonder but as long as the virus is gone that's great!
1 -
@KrapLegit this may indeed be fixed by the Windows update. I'm glad to hear it was resolved. Thank you for posting the outcome.
Cheers.
Premium Security & Bitdefender Endpoint Security Tools user
0 -
so how do I eventually remove this virus without reinstalling Windows?
0 -
Hello @makar0www,
I think the below article may prove useful:
And the next article further explains how to proceed after Bitdefender has detected an infection on your Windows computer:
I hope the information is helpful.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
0
