Password Manager Issues

Hello,

I shall address the above concerns, please find the answers below:

• Navigating and finding an existing account is very difficult. Not all have proper titles, only the URL so searching is not easy. There is a search field - it refreshes the content as the user types.
• Bitdefender Password Manager doesn't work for all the sites I have saved. If the URL changes slightly, it's no longer recognised. If the autosave is ON, the Password Manager should be able to change the stored accounts if the URL is the same or if it changed, it shoud be able to create a new entry.
• Been using the Password Manager a few days now and there are things that I do like however having to log in every time I open the browser is not one of them. Also, even with Disable login tab on startup checked, it still opens each time. And it would be great if the page you are on appeared at the top of the Accounts list.

Momentarily this is a restraint (to enter Master Password every time the browser is started), but we are working on other options(this is the latest information available at the moment).

• The biggest problem with Password Manager is the fact that if the URL is not EXACTLY the same as you have saved, it doesn't fill in the details. A good example is PayPal. When you buy something from an online store and you get the PayPal log in pop up, the URL for that pop up is not saved and so Password Manager won't fill it in. It's very annoying. The program needs to be able to recognise that the URL contains paypal.com and that should be enough.

This will be sent to the developers to validate and if it is in fact an issue, they will look for a fix.

Thank you all for your contributions.

Best regards.

Hello @BKW,

In regards to the failed import, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. Unfortunately, we won't be able to resolve this issue on the forum, as logs and additional details might be required from the product.

You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.

Hello @VishT,

I hereby confirm the "Remember Me" feature is work in progress and will become available with the next release.

The testing phase for the feature that will no longer require the login every time is scheduled to take place in the upcoming sprint this month. I do not have an estimated time for deployment, because this feature is also tied to the Safari extension. The developers have submitted their request to Apple and it is pending approval. As soon as Safari support becomes available for the Password Manager, they can move forward with the rest of the developments.

Thank you for your understanding.

Best regards.

Hi @Dawesville_Hacker,

Can you provide us with more details? The problem appears on which app / site? Does it happen when using the app or the browser extension? Kindly share some more information so we can further advise.

Thank you

Thank you for sharing the outcome with us @Dawesville_Hacker . I'm glad to hear the issue was resolved.

Cheers

Hi @arcturus,

Check out this article for complete instructions on how to Import passwords from other apps or browsers into Bitdefender Password Manager:

https://www.bitdefender.com/consumer/support/answer/13355/

In addtion, you can edit a .csv file by following the steps described in the article below:

https://www.bitdefender.com/consumer/support/answer/2472/

Bitdefender can seamlessly transfer data from LastPass as well and you should be able to migrate your accounts. However, if you are encountering any difficulties and the import cannot be carried out, you may contact the Technical Support Teams for further assistance. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes.

Regards

Hi @arcturus,

I'm sorry to hear it didn't work out.

The engineers will forward your request for the commercial teams to issue the refund on technical grounds. I have noticed that you have purchased the Password Manager subscription in March. Bitdefender offers a 30-day money-back guarantee policy. Given the circumstances, please ask them to consider an exception, or to come up with an alternative solution.

Regards