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Device control exclusion doesn't work

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DeaTT0ms_101
DeaTT0ms_101
edited June 2022 in Enterprise Security

We have Bitdenfender Endpoint security here at my work. Due to the nature of our business we do not allow usb flash drives to be plugged in to any computers, with some exceptions. I have added a flash drive exclusion from discovered devices, and I can see that the device is in the list, but every time I plug in the flash drive it gets blocked. The only way to allow a flash drive is to log in to Power User and allow external devices in Device Control Rules, but then that allows all flash drives and we can't have it that way. Is there something else I need to do?

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  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

    Since you need help with business product, @Alex_Dr could take a look here and help you.

    Also, you can always contact the Bitdefender business support:

    https://www.bitdefender.com/business/support/en/71263-85158-contact.html

    Regards.

  • Alex_Dr
    Alex_Dr Quality & Customer Experience Specialist BD Staff
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    Hello @DeaTT0ms_101,

    The USB flash drive accessibility will have to be updated from the policy that is currently in place on that Endpoint, without the necessity of activating Power User every time you insert a USB drive. If you don't have access to the GravityZone console, you will need to contact the IT Admin in place to modify the policy accordingly.

    If you still have trouble with the USB devices, I do suggest contacting the Enterprise Support Team as they will provide more detailed instructions regarding exclusions.


    All the best,

    Alex D.

  • SamuelMoore
    SamuelMoore ✭
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    Having a issue. BitDefender GravityZone: anyone using Device Control to manage exclusions for USB blocking?

  • r.tettamanti
    r.tettamanti ✭
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    Hi, we are managing exclusions for USB on Mac, in read-only way. with some OS is working fine, with latest, 12.x or 13.x, we have some issues. the policy is active and received, but we can write anyway

  • Andrei_S Enterprise
    Andrei_S Enterprise Business Support Manager BD Staff
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    https://community.bitdefender.com/en/discussion/comment/328027#Comment_328027

    Hello,

    Please reach out to our Enterprise Support team as in your case we will need additional information in order to troubleshoot your scenario.

    You can contact through one of the methods available here: https://www.bitdefender.com/business/support/en/71263-85158-contact.html

    Regards,

    Andrei

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