Mobile Security
Mobile Security
Bitdefender Mobile and Central
Hello,
I have a problem with Bitdefender central, the app keeps saying that two Phones (S21 and S22 Android 12) are in danger because of a disabled web protection....It says to solve the problem manualy in Bitdefender Mobile app....
When i check these phones everything in mobile security app is ok and web protection is working normal... I deleted an reinstalled central but still the same problem.
Also Bitdefender mobile security is set correctly, battery not optimized so web protection should be working all the time..
Is this a bug or am i doing somthing wrong?! I also think this is since the last update but i am not sure....
Thanks for your anwers,
Sven
Comments
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Also when i try to locate the phone i can't and central app is saying i don't have a license....?!
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Hello @Kempie and welcome to the Community,
We are aware of this behavior and we are working on it. It's caused by android updates (visible, on demand , or non-visible, pushed by the OS itself) which causes , in some cases, the web protection. You don't need to reinstall the app, but you do need to manually disable the "battery optimization".
cheers,
Mike
Intel Core i7-7700 @ 3.60Ghz, 64GB DDR4 || Gigabyte nVIDIA GeForce® GTX 1070 G1 8GB || WD Blue NAND 500GB + 1TB
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Hey Mike,
You mean by disable that Bitdefender security is not battery optimised and Android can disable web protection...?
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Also what about the license problem in Central app
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Hello.
Samsung Galaxy A22 5G user here.
I also had the same problem. Three or maybe four weeks ago, the Bitdefender Central app on my phone started to notify me that there's an issue on my phone. When i would click on the notification for more details, it notified me that the Web Protection was OFF/disabled. BUT, the problem was that the Web Protection was ON/enabled.
In the next few days i got the same notifications once a day, but the Web Protection was always ON/enabled and never been OFF/disabled.
After a week or so, the notifications simply disappeared, never got them again. Until now i haven't received that kind of a notification.
I think the issue had something to do with the latest Android version.
About the license thing, ONLY Bitdefender staff can have access to your Bitdefender Central account and your payments/purchases.
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
or
NOTE: Bitdefender telephone support is not toll-free!
Or simply wait for a reply by @Alexandru_BD or @Mike_BD.
Regards.
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Hello,
Reinstalled BMS and everything is working normal again..
Thanks for the help.
Sven
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