You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Fake ransomware popups
Trying to fix a fake ransomware popup that bitdefender doesn't detect.
Best Answer
-
Additionally, check if below steps helps you in any way.
1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234
2) Open run command and run below command one by one:
temp ,delete all the files in the folder
%temp% ,delete all the files in folder
prefetch ,delete all the files in folder
3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.
4) Reset your browsers:
Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en
Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/
Opera: https://browsersolution.com/reset-opera-browser
Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/
Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
0
Answers
-
Hello @n8xus and welcome to the Community!
Can you share a screenshot displaying this pop up message? I have promoted your username to Level 2 so you can now add images to your comments.
You might want to check this article for steps to try in this case:
Let us know how it goes.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
1
