Virgin Media tells me I may have 'tinba' malware
On two separate occasions recently (February, then April) I have had notification from Virgin Media that a device I was using to connect to the internet is or may be infected with 'tinba', which evidently is some kind of banking-targeted malware.
Is tinba something Bitdefender will detect? Needless to say, it doesn't give me any notifications. I am sceptical about the report from Virgin, as is it couched in very equivocal language.
Thanks,
MarkH
Comments
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Hello @Almost Aviation,
I am skeptikal about that message, but let's play along. Bitdefender should of course detect something like that, since 'tinba' is a known program that targets financial institution websites. Run a system scan first and see if Bitdefender finds anything. If it doesn't, you can also submit logs from your device to the antimalware team, for peace of mind. Simply follow the instructions from here:
Let us know how it goes and if your device is clean.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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Hello.
Before contacting Consumer Support, as suggested by @Alexandru_BD, you could scan (and disinfect) your PC with Bitdefender Rescue Environment:
Regards.
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Bitdefender detects the tinba banking malware trojan. Below are some examples
Check if below steps helps you in any way.
1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234
2) Open run command and run below command one by one:
temp ,delete all the files in the folder
%temp% ,delete all the files in folder
prefetch ,delete all the files in folder
3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.
4) Reset your browsers:
Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en
Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/
Opera: https://browsersolution.com/reset-opera-browser
Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/
Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-
5) Reset windows host file to default: https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3-e4ef-3500277a6dae
6) Reset your network settings. Open command prompt(cmd) as administrator and type below stated commands one by one and hit enter.
ipconfig/flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /release6
ipconfig /renew
ipconfig /renew6
netsh winsock reset
netsh int ip reset
netsh int ipv6 reset
netsh int ip reset all
arp -d
nbtstat -R
nbtstat -RR
netsh winhttp reset proxy
netsh advfirewall reset
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
If issue persists,
Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/
Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Thanks all. I am reluctant to take such prescriptive steps without knowing the implications, particularly as I'm not sure I even really have a problem. I won't, of course, be able to tell 'if the issue persists' for several months, since the only issue I have is these vague warnings from Virgin Media (see below). As I said before, a Bitdefender scan doesn't report any problem. I have generated a system log as suggested, but I'm not sure what to do with it.
I have also raised this with Virgin Media, asking if they can be more specific. Perhaps I will get a response from them in due course. FYI, the warning I get says this:
"We’ve been alerted that one or more of the devices you use to go on the internet is infected with malicious software (malware).We don’t know which device, but it does mean your personal data and online financial transactions, including any credit card purchases, could be at risk.
This probably isn’t your fault, but we do need you to make some changes now to ensure your data remains safe and secure.We’ll help you do that.
How we found the problem
To protect our customers, we work with a number of not-for-profit organisations that gather information about internet connections that appear to be at risk of things like malware infections. On 12 February 2023, one detected that tinba , a piece of malware, was present on a device using your internet connection."
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In that case, you will have to contact support and share logs with them
Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/
Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Thanks, I will do that. Virgin has been unhelpful at providing any further information.
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