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Unable to release emails from Spam Digest

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xena
xena
in General Topics

Spam Digest wont release the emails and comes up with error FAILED with red exclaimation mark and says failed to release from quarantine. The safe sender / domain buttons also show FAILED when clicked.

Any help is greatly appreciated. Thanks!

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    NOTE: Bitdefender telephone support is not toll-free!

    Regards.

  • Alexandru_BD
    Alexandru_BD admin
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    Hi @xena,

    If you are using a Mac, use this analysis tool to perform a deep scan of critical system areas and attach the bdsyslog_results.zip archive to your support ticket for further troubleshooting. The engineers will take it from there and advise further.

    https://www.bitdefender.com/consumer/support/answer/11198/

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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