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I can't switch account...

MksBEN
MksBEN
edited July 2023 in Central and Subscriptions
2023-07-22_212052.png

when i click on switch Account nothing happen.

there no information on my account..

i faced this problem after restoring my windows to a previous backup version using Macrium Reflect.


i tried multiple times to uninstall Bitdefender and reinstall but when it finished it won't open only a grey icon of Bitdefender in the task bar asking me to sign in but when i click on that icon to open the program it won't open.

Comments

  • Gjoksi
    Gjoksi mod

    Hello.

    pic.jpg

    Anyway, ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

    Regards.

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