Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Use two activation codes in one bitdefender central account

Harrie
Harrie
in Central and Subscriptions

We purchased two 5 user licenses and recieved two activation code. I entered both codes in the same BD central account but only see 5 licenses available instead of 10. So I tried a different email and BD central account but both activation codes give "already in use" errors.

How can I remove one activation code from the first account?

Or how can I combine both and mange 10 systems from one account (preferred solution)?

Thanks in advance!

Harrie

Tagged:

Answers

  • Gjoksi
    Gjoksi mod

    Hello.

    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

    Regards.

  • Harrie
    Harrie

    Thanks! I will contact them.

All Time Leaders

Categories

Defenders of the month