Reporting potential False Positive - Scam Alert

I am writing from the Philippines, with BitDefender Mobile Security (v 3.3.216.2311) installed on my Android phone - OnePlus 10 Pro (NE2213) running Oxygen OS 13.1

Recently, the scam alert feature has been triggering multiple times with certain legitimate messages containing links sent by a prominent Telecom provider in the country named PLDT, and upon trying to access the link, BitDefender's Web Protection gets triggered and attempts to block me from opening them (although BitDefender allows to visit as per choice). I am writing here to report that the flagged messages and the links therein are most definitely a false positive, as these messages and informarion contained are sent by official SMS channels of the telecom provider - PLDT

Kindly see the screenshots attached, and take the necessary actions to whitelist such messages. Thanks.


Comments

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod

    Upon checking the images and the website provider, I found that the original website is pldt.com, not pldt.info

    If you visit pldt.info, you will find that it displays no website and the domain is listed for sale. This is the website that Bitdefender is blocking.

    Regards

    Life happens, Coffee helps!

    Bitdefender Ultimate Security Plus (user)

  • I am not sure if you are right about it. Pls have a watch of this brief screenrecording. Thanks. 😊

    https://drive.google.com/file/d/15MV3KduOzu1Htoxiz9t0DNxuPQCo4etK/view?usp=drivesdk

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod

    The video is still processing and not getting downloaded.

    Regards

    Life happens, Coffee helps!

    Bitdefender Ultimate Security Plus (user)

  • Huh. That's weird. It's a barely 2 min (~70mb) video file. I have re-uploaded it into a new folder and I am sharing the folder link below :


    https://drive.google.com/drive/folders/15GIajMYye5w_YzHfe0ZjOKOVAZeH_nAB?usp=drive_link

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    edited October 2023

    If you believe that a website or file has been incorrectly blocked by Bitdefender, you can share the same with malware researchers by filling out the form at the link provided below:

    https://www.bitdefender.com/consumer/support/answer/29358/

    If the website or file is indeed incorrectly blocked, the detection will be removed within a maximum of 72 hours. However, if the detection still remains after 72 hours, please consider the website or file as malicious, as determined by our malware researchers, and the detection will persist.

    Regards

    Life happens, Coffee helps!

    Bitdefender Ultimate Security Plus (user)

  • Okay, thanks 😊👍