Shortcut virus not detected

Ikkoshi · November 2023

After i was enfected by a shortcut link i've deciced to buy a Bitdefender license for my laptop.

My usb pen was once again at my work computer, once i've inserted in my laptop bidefeder did not find any issue (while free avira detected it at work).

How can I clean my usb pen? How can I make a deep scan for any possible virus in my laptop?

Liobet · November 2023

Hi Ikkoshi,

Welcome on the Bitdefender forum,

You could contact the Bitdefender support.

https://www.bitdefender.com/consumer/support/help/

By default, Bitdefender will automatically scan all drives on your computer, including hard drives and external drives.

Regards

Gjoksi · November 2023

Hello.

First, you should format your USB drive, by following these steps:

Insert a USB drive into a USB port.
Open File Explorer.
Click on This PC from the left pane.
Under the "Devices and drives" section, right-click the flash drive and select the "Format..." option.
Under the "Format options" section, select/mark the Quick format option (Deletes the file system table and the root folder. This option is frequently used for USB flash drives to efficiently free up the available space to transfer or store other files. It’s not the most secure way to delete your files because the data may still be recoverable with data recovery tools) or unselect/unmark the Quick format option (Will scan for bad sectors and write zeros in all sectors, which deletes all data permanently. This action can take a long time, depending on the capacity of the drive, also known as Full format).
Click the Start button.
Click the Yes button.
Once format is finished, the USB flash drive will be all set to store documents, pictures, videos, and other files on the removable drive.

Next, do a Full System Scan with Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1477/

Regards.