The current Bitdefender version, build number link.

@Scott

That was mere luck. I was just at the right place at the right time. Could have been anyone of us. :)

Uwe

Hello,

It's a tricky one and more information is required in order to provide straight answers for the user's questions.

Regarding the 2nd question, it is unclear to me if they are using an active VPN connection when receiving that alert.

Whenever there are situations related to VPN that cannot be fixed after applying the steps suggested in the relevant support article, we need to know exactly the answers below (depending on the situation, of course) for a more efficient diagnosis:

1. The OS on which the vpn is running;

2. Central account e-mail address;

3. For functionality issues while the vpn is connected, whether the problem occurs on a specific location or all locations;

4. VPN Server IP - displayed in the VPN interface (even if the issue occurs on multiple/all servers, we need at least one example);

5. If using standalone VPN or VPN in BMS;

6. Whether the problem occurs only on mobile data or only on wifi or present on both. Preferably try multiple networks;

7. App version.

My recommendation would be for the user to contact the Technical Support teams to sort this out, and provide the engineers with the above information in advance, so they can start troubleshooting in a timely fashion.

As for the websites that can no longer be accessed after the recent update, first it must be determined what module is blocking them and why, so they will have to temporarily disable each module (I'm placing my bets on Firewall or OTP) and take it from there, add exceptions if necessary, or find out if this has something to do with expired/invalid certificates of those websites, or even FP scenarios. As you can see, there are plenty of variables here and I don't think we'll be able to resolve this on the forum, unfortunately..

I've just got an update to build 27.0.20.106. A restart was required. 😀

Many thanks for the clarification, Alex. :-)

Hello @gur_helios,

You should wait until the Bitdefender Labs conclude their analysis. Based on my findings, this is not currently blocked by our engines. Can you check again, please?

Thanks and best regards,

Alex

Yes, the malware database is up-to-date (as usual).

And yes I know, on Virustotal, the file is not recognized as a malware. I checked this first last week.

But Bitdefender (local app) still flags WingetUI.exe as a generic virus as you see below. I've created an expection for the file.

By the way... WingetUI 2.1.1 is not recognized as a malware (https://github.com/marticliment/WingetUI/releases/tag/2.1.1)

@Flexx

I already submitted the file and the link of its orgin last Friday, but I haven't got an answer or something like that by now.

I will try out later if the malware database has been updated and the file is not flagged as a malware anymore 'cause Virustotal also says it's not a malware.

Greetings, Uwe

PS: A system scan shows no other viruses or malware on my computer.

I've just submitted the file and the source of it again, but this time I got an email feedback saying that it can take up to the usual 72 hours to analyze the file and update the malware database. 😉

Somehow strange... I didn't get a feedback by email last Friday. 😏

So, let's abide if something's gonna change. I'm in good spirits. 😊

Best regards, Uwe

Thanks for the explanation. My database is always up-to-date 'cause it is updated hourly.

I will check the file tomorrow with the latest malware database again if anything has already changed.

Alright, it's time for me to go to bed. Was a long day. Wishing you also a good night. Till then, Uwe 😴

Hi everyone

I just got Bitdefender version 27.0.25.116. 😀

A restart was NOT required to install the new version.

Best wishes, Uwe 🤗

Normally, this happens because updates are delivered gradually to customers :)

Hello @gur_helios,

Some modules are turned off for a very short time while the patch is being applied. Bitdefender has many systems that back up each other and provide protection.

By design, the developers would not make an update system that would leave customers vulnerable in any way. 🙂

In newer versions of Windows, shut down or sleep is no longer equal to restart, due to performance considerations of the operating system. So unless the user explicitly restarts the system, he would no longer be able to replace the update files as he used to do before - that's about what was wrong with deferring service restarts until the machine is restarted the way they used to be. That's why this flow appeared, so that we can allow updates to be carried out when necessary and ensure the devices are restarted properly.

This means that Windows will give the user a message that he is no longer protected in the few seconds that Bitdefender services stop and start. It is important, however, that the user sees this pop-up from Bitdefender before seeing the message from Windows, because otherwise it will seem like there is a problem with the antivirus, so that's why it is necessary to focus on this notification and the restart.

Email Protection is a premium feature that comes with the following subscription plans:

• Bitdefender Premium Security
• Bitdefender Premium Security Plus
• Bitdefender Ultimate Security
• Bitdefender Ultimate Security Plus

I hope the information is useful.

Regards,

Alex

Hi all,

I also just got the latest build of Bitdefender (27.0.27.130).

@Alexandru_BD, if I may, I have a suggestion regarding how the program update is carried. When I got the latest build, I was in the middle of using Safepay, and it forced close the Safepay, almost gave me a jumpscare. Luckily nothing bad happened during that event. My suggestion is, when Bitdefender is doing program update, if users are using one of its features (e.g. Safepay), can it give warning to the users that update is underway or something like that, so users are aware? Or maybe, can the update be postponed at least until the users finish using Safepay?

Thanks.

Hello @Ryuuta87,

So the Safepay window closed automatically during the update without prior notice? This is the first time I'm hearing this, probably because an update never caught me with the Safepay window open, so that's new for me. I'll ask around and see if this is the expected behavior.

Thanks,

Alex

@Ryuuta87

So, all Bitdefender processes close when updating, however, you are right that there should be a warning popup if Safepay is actively being used at that moment. Therefore, the developers will have a look at a mechanism by which this can be achieved.

Thank you for sharing your feedback with us, it is much appreciated!

Regards,

Alex

Hello together

I just got the latest build 27.0.30.135 of Bitdefender introducing a "Cryptomining Protection" module.

I system restart was required for the changes to take effect.

Regards