How do I install the download file for bitdefender?

boognish707 · March 4

I just purchased a subscription tonight around 8:30P.M., verified my email and have been able to log into the bitdefender central but everytime I click the "Install" button on antivirus plus OR VPN it proceeds to tell me that it is downloading on the top right of my browser but it eventually times out and says cannot download file, I check my downloads yet it is not there. Ive disabled my other antivirus programs, disabled adblock, disabled windows security, tried 2 different browsers and it still wont download. The system requirements on my end are compatible, Im about to just refund the product due to lack of ease of use, this is honestly ridiculous and the fact that I had to provide proof of payment from my bank just to initially purchase this is also suspect. What a nightmare.

klopppper · March 4

me too

Gjoksi · March 4

Hello.

My specs:

OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed

OS Build 19045.4123

Experience Windows Feature Experience Pack 1000.19054.1000.0

Google Chrome 122.0.6261.95 x64 with uBlock Origin 1.56.0 installed

I can download the installation file without any issues/errors.

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: Activate & Install -> Install -> select your Bitdefender product, for example Bitdefender Total Security, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

Alexandru_BD · March 4

Hello @boognish707 and welcome to the community.

I'm sorry to hear this, but surely there has to be an explanation and a quick fix.

I'll jump in here to say that if you are encountering the message "downloading one of the installation files failed" there's a probability that the kit wasn't downloaded completely due to a network issue. Try using a different Internet connection and reach out to the Support teams, as advised by @Gjoksi above, because this situation can be easily resolved by them. If the system requirements are met and if another security solution is not installed on that device, you should be able to install Bitdefender without any issues whatsoever.

Regards,

Alex

Flexx · March 4

Download the online installer for your respective Bitdefender product from the links provided below instead of downloading it via Bitdefender Central

Bitdefender Antivirus Plus: https://download.bitdefender.com/windows/installer/en-us/bitdefender_antivirus.exe

Bitdefender Internet Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_isecurity.exe

Bitdefender Total Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

Once your respective Bitdefender product is installed, a Bitdefender dialogue box will open. You will need to log in with your registered Bitdefender Online Central details, and after a successful login, your product will be synchronized with your Bitdefender Online Central account. Therefore, your product will be registered and activated with Bitdefender Online Central automatically.

If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

Depending on the product you've selected and the type of issue you're facing, you can get in touch with a support representative via email, chat, or phone.

If you choose email, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket number you received on your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Regards

boognish707 · March 5

Good news everyone, after logging back in today I was actually able to download the installation file for Bitdefender, im not sure what was happening last night but it’s seemed to have resolved itself. If anyone else is having issues still feel free to reference the other comments from other members giving support. Thank you everyone for your input.

Alexandru_BD · March 5

Thank you @boognish707 for following up. Glad to hear the situation was resolved.

Enjoy your Bitdefender 😉

How do I install the download file for bitdefender?

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