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bug in icon
I have a bug in the icon that does not change automatically depending on the Bitdefender action
Comments
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I am assuming (please correct me if my assumption is incorrect) that the Security Widget is not showing updates, scans, or alert messages. The Bitdefender icon only shows if autopilot is enabled (a small triangle at the bottom right corner).
I have never heard of that bug before. Pardon me for being simplistic, but have you rebooted the computer? Do you have Fast Startup enabled? If so, try disabling it.
If that doesn't work, you could try a repair installation.
Please post back and let us know whether these possible solutions have repaired the issue.
Thank you, and have a great day.
Regards,
Phil
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no, the problem is the icon bug, not the widget. The icon is in game mode, but It does not return to the previous mode in which it was, that is, to the autopilot, do you understand? I have to modify something in the AV so that the icon returns to how it was before.
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I think its the same problem like in another topic
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Thank you for clarifying. I have automatic profiles turned off and never use Game mode, so I am unable to assist you.
I am pinging @Alexandru_BD , our Forum Administrator. He knows a great deal more than me about the Bitdefender icon and Bitdefender in general.
He should be back to work tomorrow, and he will advise you. He is our resident expert.
Have a great day.
Regards,
Phil
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is not only the game mode, the icone no show the real activity, in the start system have a message Bitdefender service are now loding, and change the message with other activity. Is the icon bug problem.
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Thank you for your post. Now I understand. The "Bitdefender Services Loading" message is a known bug and is under active investigation.
We will have to be patient until the pending fix is released.
Have a great day.
Regards,
Phil
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It seems like your Bitdefender icon is stuck in game mode and not returning to autopilot mode. Could you please confirm if you are experiencing the same issue as described in the post below:
https://www.reddit.com/r/BitDefender/comments/nk2erq/bd_always_on_game_mode/?rdt=63627
If you confirm that you are indeed facing this issue, I recommend trying to configure the game profile as stated in the link below:
However, if the issue persists or if it is related to a different problem, I suggest trying to repair your Bitdefender product. This recommendation was also mentioned by @garioch7 in the first comment.Even after attempting to repair the Bitdefender product, if you continue to face the same problem, I kindly advise you to contact Bitdefender support for further assistance. You can reach them by visiting the following link:
Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone. If you opt for email support, you will receive a ticket number in your registered email.
When contacting support, please ensure to generate and attach the following logs to the ticket:
Generate Bitdefender BDsysLog:
Generate Bitdefender Support Tool Log:
Generate Bitdefender Connectivity Log:
In case the generated logs exceed 25 MB, which is the attachment limit for most email vendors, you can upload them to and share the link with the support team.
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Bitdefender Ultimate Security Plus (user)
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