Can't start Parallels Desktop unless I disable BD protection and reboot
I've been running BitDefender and Parallels Desktop on my Mac for years but recently have had problems starting Parallels Desktop. It turns out that if I disable Bitdefender and reboot then Parallels starts up fine. I tried configuring Bitdefender to ignore the Parallels application but that did not help. How can I get Bitdefender to let Parallels start up?
Antivirus for Mac 10.1.0.8
MacOS Ventura 13.6.7
Parallels 19.4.0
Comments
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Kindly contact Bitdefender support by visiting
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
Regards
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Bitdefender Ultimate Security Plus (user)
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Thanks! I've opened a ticket with Bitdefender support.
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@Beirne please do share your findings with us as well, if possible. So we can help others that may encounter this behavior in the future.
Thank you!
Premium Security & Bitdefender Endpoint Security Tools user
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@Alexandru_BD It got better when I added exceptions for the following directories:
/Applications/Parallels Desktop.app/Users/_yourid_/Documents/Parallels
/Users/_yourid_/Library/Parallels
My computer crashed once after doing this but I don't know if it was related. It's been OK since then. Parallels has other files on the system like plists but I haven't gone to track down everything.
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Premium Security & Bitdefender Endpoint Security Tools user
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