caller ID

zakk2115
zakk2115 ✭✭✭
in Mobile Security

Hello everyone. dose anyone know how to enable caller id on Motorola hyper one phone version 11. the power was turned off in my building for 5 hours which also shut my internet off .which is back on but my web protection kept turning off so I called Bitdefender customer support and I got a message saying my caller ID is turned off and I need to turn it on. can someone please help me enable caller ID so I can speak to customer support , I already restarted my phone twice still have the problem. cheers and thank you

Answers

  • Alexandru_BD
    Alexandru_BD admin

    Hello @zakk2115 and welcome back to the community.

    While I'm not familiar with this type of phone, I was able to find some insights online. Look for the Caller ID & Spam or Caller ID option in Settings. If there is a toggle for 'Show Caller ID', make sure it is turned ON.

    Some carriers provide additional Caller ID settings, so if you don't see the option to enable/disable it in the menu, they might be controlled by your carrier. In such a case, you can contact your carrier's customer service to ensure Caller ID is re-enabled on your account.

    I remember I messed with some settings once and entered a code using the keypad and suddenly all of my calls were no longer displaying the Caller ID, although the callers' numbers were saved in my agenda. I went to a carrier shop and they fixed this by entering another code. So this was not something that I could have done using the phone's setttings, I had to enter a specific code which canceled the previous command.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • Gjoksi
    Gjoksi Defender of the month mod

    @zakk2115 @Alexandru_BD

    Hello.

    Motorola One Hyper uses Android 10, upgradable to Android 11.

    I have Samsung Galaxy A34 5G with Android 14 and i tried the option to show / hide my caller ID.

    Open the Phone (calls) app, click on the three dots in the right upper corner, and go to Settings → Supplementary services and under "Show your caller ID" select "Network default" (this is set as default setting) or "Always".

    Maybe those steps will help you with the issue.

    And here's a video of the steps:

    https://www.youtube.com/watch?v=PrxMUZm4Aw0

    Regards.

  • zakk2115
    zakk2115 ✭✭✭

    thank you for your help cheers

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