VPN is recommended in Central

wheatfoxrabbit · 2024-10-05T08:15:54+00:00

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Hello,

Why is Bitdefender Premium VPN recommended to me under My Offers in Central, even though I have Bitdefender Premium Security Plus?

Greetings

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Flexx

https://community.bitdefender.com/en/discussion/101688/vpn-is-recommended-in-central

I have promoted you to Level 2. Can you share the screenshot here?

Regards

wheatfoxrabbit

Here it is:

Flexx

https://community.bitdefender.com/en/discussion/comment/344675#Comment_344675

Well, this is weird. I'm using Bitdefender Ultimate Security Plus and don't have this issue in my online Bitdefender Central. That being said, this issue will need to go through Bitdefender support to get it resolved.

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards

wheatfoxrabbit

I opened a Ticket now.

Thank you

Alexandru_BD

Hello,

@wheatfoxrabbit you are right to assume that in the given scenario, with Premium Security Plus installed, you shouldn't receive an offer for Premium VPN.. 😅
Most probably, this commercial communication reached your account by mistake. The Support teams can sort this out for you.

Regards,

Alex