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Two-factor authentication

Aniq
Aniq
edited October 18 in Central and Subscriptions

Good day,

I have created a new account so that I can describe my problem here in the expert community.

I just reset my mobile phone and now I no longer have access to the installed 2-factor authentication. Unfortunately, this happened when i reset my mobile phone that have authenticator apps. Now i want to access my bitdefender central on web cannot because of the authenticator. Is there any ways for me to gain access back to my bitdefender central?

Thank You.

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Best Answer

  • Gjoksi
    Gjoksi mod
    Answer ✓

    Hello.
    Bitdefender Consumer Support can help you with the issue, as they can temporarily disable the 2FA to allow access.
    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
    https://www.bitdefender.com/consumer/support/help/
    Chat is the fastest way to get in touch with Bitdefender Consumer Support.
    Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
    NOTE: Bitdefender telephone support is not toll-free!
    Regards.

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