Email Protection: Flag False-Positive "Dangerous" Emails

Visiting4087
Visiting4087
in Protection - Malware/ Firmware/etc.

I have emails I get from a few subscription services (and in some case billing services) that I 100% know are safe emails. But Email Protection marks them as dangerous pretty much every time. Because of the volume of "dangerous" emails I'm getting which are not actually dangerous, I feel like the labels run the risk of becoming something I just ignore.

Is there a way I can provide feedback on a specific sender or email to make the service more accurate for my inbox?

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Answers

  • nasa1nk
    nasa1nk

    I need help on this too. I have known good emails being marked as dangerous. Is there any way to change settings to mark the sender as safe?

  • tfsmith2
    tfsmith2

    I need help also. Don't see any way to mark as safe.

  • Gjoksi
    Gjoksi mod

    Hello.

    I don't think that is possible.

    Anyway, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
    https://www.bitdefender.com/consumer/support/help/
    Chat is the fastest way to get in touch with Bitdefender Consumer Support.
    NOTE: Bitdefender telephone support is not toll-free!
    Regards.

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