Vsserv.exe Not Responding Issues

Hi everybody.

From what I read, many many people are experiencing problems with the vsserv.exe process not responding.

What i would like to do, is write a small program to restart the service in the event that it hangs.

However, of course, the process cannot be killed if it is already running. tskill, pskill, taskkill etc all cannot force it to close.

So my question is, BitDefender Tech, is there another way we can kill this process?

Thanks guys

Cameron.

(FYI - Operating System im trying this on is Win7 Ulti 64)

Hello Subaru,

Regarding your request, we have sent you an e-mail with some steps you can take when this issue occurs.

Please reply back to our e-mail if you have any other question.

Thank you.

I'm having the same problem. I have 2 machines with the Bitdefender running on it. On one I uninstalled and reinstalled and seems to be working fine. Hoping I don't have to do the same thing for the other and lose all the settings.

Aurelian, or any other technical support staff member,

I have exactly the same "turned off Bitdefender" and "vsserve.exe not accessible" issue... it seems to be a widespread problem from these forum inputs. I've already posted a support request with my contact e-mail previously.

I've recently acquired two licences to install bitdefender on four PCs, if we cannot solve this major security issue (my PCs are no longer protected) rapidly, I'll have to cancel my subscription and ask for compensation. Could you please respond with necessary diligence.

Hello Subaru,

Regarding your request, we have sent you an e-mail with some steps you can take when this issue occurs.

Please reply back to our e-mail if you have any other question.

Thank you.

hmm... problem here is that BDIS 2010 restarts every time shortly after OS (XP SP2 32bit) has started or restarted.

it happens just one time and then BD seems to be working fine once restarted itself.

BDIS v13.0.18.345

Do I understand it well (from the complete absence of solutions proposed either through this forum or from 3-weeks of unsanwered personal e-mails to the technical support) that Bitdefender's technical support has been unable so far to resolve this major technical flow that leaves our machines open to external threats?

Not a single answer, no solution, not even an alert warning about a risk...

This problem has been around since October . Is it going to be fixed or should we expect it will be like this as long as we use it ???? A refund would seem like the way to go .

jim bowie and cjm1979, If you are able to do the steps I posted, I recommend it as my BD2010 has worked for about a week perfectly after those changes.(The logo stays red)

If you aren't familiar with, or just don't have time for adjusting "advanced" things, then I would try looking for another solution temporarily.

But if you want quickfix it and keep on working on your PC with BD2010, the steps are just above your posts, I can give some additional information if you have something to ask about that.

BD developers can give some comments on that "fix" too, I would appreciate it.

I got so fed up with Bitdefender crashing and having to restart my PC, I decided to make Bit Watcher. So if you’re having the problem where vsserv.exe keeps crashing or any other of Bitdefenders Processes then this will help, you can download it for free from www.demonoid.com (bit torrent client required) and search for Bit watcher, if its not on there straight away try again later as i have just this min uploaded it.

Bit Watcher constantly monitors Bitdefenders processes, when indubitably a process crashes Bit Watcher will restart that process to ensure you are still protected by Bitdefender. If a critical process cannot be recovered, Bit Watcher will instantly enable Windows firewall and disconnect you from the internet to prevent any outside attacks until you get the chance to restart your PC. Place in your start-up folder so it’ll start with Windows. You can choose for it run in the background and it uses very little memory.

System Requirements:

• .Net framework 3.5

• Bitdefenders default installation path on drive C:\

• Windows XP SP3 (possibly SP2, though not been tested. Vista should work apart from the activating and deactivating Windows firewall, again though not been tested.)

Ow yer and Bitdefender 2010 lol

Working fine on my PC not had any problems, though I DONT except any liability of damage to your PC or data loss use at your own risk!

Hi Ive put a torrent for Bit Watcher on btjunkie.org for now as demonoid are having a problem uploading win applications.

http://btjunkie.org/torrent/Bit-Watcher-20...685e8def789bc44

or search for Bit Watcher 2010

Hope it helps

Is there anyway to fix this issue? It has been going on for months. It seems to have gotten better at one point, now the gray icon is not there all day. However, when it does appear seems to be during updates or product downloads, where the computer gets super slow and icon turns gray for about 10 minutes. Literally cannot do anything while the icon is gray since comp is so slow. Once whatever happens is resolved though, icon goes back to red. However this repeats many many times throughout the day. Like I said, i think it happens when product tries to download something from BD (definitions update or whatever).

Mid January deleted BD and am using a freeware version of another software which seems to be working fine. Though I still want BD to work since i paid $70 for this crap. Once my license is up I will never be buying this garbage again. Sad because I've been using it for several years and have had no problems until 2009 and 2010. I was having issues already in the 09 version but BD said "2010 has resolved the issue". Obviously it did not.

Hi Ive put a torrent for Bit Watcher on btjunkie.org for now as demonoid are having a problem uploading win applications.

http://btjunkie.org/torrent/Bit-Watcher-20...685e8def789bc44

or search for Bit Watcher 2010

Hope it helps

Hi guys had a few bugs occur, at the moment Bit Watcher is only monitoring & restarting the processes as they crash which is fine until the process fails to restart. I'm rewriting some of the coding to improve on firewall functionality and error handling within the application, plus adding a few extra features. I'm scrapping the torrent for now and will upload the updated version in due time.

Bagleys

I can't access Bit Defender Internet Security 2010. I get the following error. I have sent a message to BD Support but am hoping to get an answer right now by asking in this forum.

I'm running Win 7 and have no other security software on my computer.

I'm very concerned that I'm unprotected at the moment. I've only had BDIS 2010 installed for a couple days now.

Please help.

I must thank customer service for an outstanding job. I contacted then this morning my time 3 am or so...within an hour I received a response from them with instructions and links to files that world solve my issue.

I am extremely happy with the service I received.

When the software errored at 3 am, 20 min later, I removed it and installed a different security package thinking it was going to take BD customer service too long to sort things out. Then moments later I was in shock to see a waiting message in my inbox. So I restored my operating drive to a state with no security installed and followed the instructions to reinstall BD IS 2010.

My computer has been running smoothly with no errors from that moment forward.

So many thanks from a satisfied customer.

Well, my icon is hit and miss again. Sometimes it shows and sometimes it's missing.

Don't know what to do...

Hi Ive put a torrent for Bit Watcher on btjunkie.org for now as demonoid are having a problem uploading win applications.

http://btjunkie.org/torrent/Bit-Watcher-20...685e8def789bc44

or search for Bit Watcher 2010

Hope it helps

Hi the new torrent is now on demonoid.com fully working, upload to other sites if you wish. Search for Bit Watcher 2010 v2 or the link is here

http://www.demonoid.com/files/details/2139612/6713476/

I am having this same problem, AM running 2010 and have sent a support email with NO reply. Previously this has not been a problem (gettign a response to my email or w/ bitdefender; previous issues have been responded to and fixed quickly); this REALLY needs to be cleared up asap as I have recommended this product to others and have it running on two computers, BOTH with the problem.

Hi all,

Here's something you guys can try until the folks at Bitdefender solves this issue. Apparently the vsserv.exe application has to do with the automatic updates feature. Seems the application hangs, because it doesn't know which file to place the update info. So the program shutsdown and stays down until one of several things is done. 1. Simply turn off the automatic update feature and do manual updates. I tried this and no more "grey ball". Or you can try these if you are computer savvy.

Open a command (dos) window: [windows key] + [R], then type cmd, enter ipconfig /flushdns, re-boot computer, or you can try this.

Disable Automatic Updates, Reboot into safe mode, rename the file httproxy.dll from BitDefender's install folder (usually c:\program files\bitdefender\bitdefender 2009) and reboot again.

If the problem still occurs, rename the file back.

Thanks this has helped, so far so good.

Bit Watcher v2.1

What’s been updated in version 2.1: Extremely quick process crash detection – Enable/Disable which processes you wish to monitor – Smoother shut down/log off (Bit Watcher now detects shutdown/log off, it still isn’t perfect though but will stop monitoring processes and close, rather than be forced to close by windows.

http://www.demonoid.com/files/details/2205971/3356738/

I would try this, but my problem is vsserv crashed instantly when restarted. This only cropped up in the last few days for me.

Yer mine went through a phase like that, i tried what an earlier post said, and disabled the automatic updates and it worked for me as a temporary fix, so try that if you haven't already.

When i try going into safe mode and opening bt2010 i get a Services are Loading screen, no settings.

Ive not tried this but in theory it should work. Have you renamed the file httproxy.dll?, if you do this bitdefender shouldnt be able to connect to its update source so there shouldnt be any need to disable auto updates first; hopefully you can then boot windows normaly (and bitdefender wont crash lol) then disable the auto updates, then rename the file back to httproxy.dll

ROBH84 "Disable Automatic Updates, Reboot into safe mode, rename the file httproxy.dll from BitDefender's install folder (usually c:\program files\bitdefender\bitdefender 2009) and reboot again."

I have Bitdefender Antivirus 2010 and I just recently started experiencing this issue as well. Bitdefender starts up ok at first then turns grey and has the message 'Bitdefender services are not responding......'

The odd thing is it only started doing this AFTER I ran a deep system scan. Previously, I had been running a pretty fresh install of Win7 (reinstalled after the bitdefender fiasco that marked everything as a virus). I had reinstalled bitdefender but never ran a total virus scan of the computer. I would scan the odd file individually, but never did a system scan. Something changed after I ran the deep scan and now bitdefender won't stay active. I did have automatic updates enabled also. Hopefully this bit of information will allow them to fix this issue. As for me, I am going to uninstall bitdefender, then reinstall it and not do another system virus scan.

...my .02

bdeffedmeinthea

I use bitdefender on my XP and it has worked great for the first month, but now I have a problem with the vsserv.exe process- it's using over than 50% from my cpu.

What can I do? It doesnwt stop, and my computer works slowly.

Please help me!

WORK AROUND TO GRAY ICON

We run BitDefender Internet Security Build 13.0.20.47 in Windows XP Pro. We began to notice the system tray BD icon graying out. We right clicked on the icon, and clicked "Update Now". It woke up to bright red in a second or two.

We disabled auto update, but got the alert triangle, and a request to fix the "issue." We never had this problem before with the full version of BitDefender. (We had down scaled to just the Internet version to save money.) So we put it back on auto, and do the workaround as needed. BitDefender performs and protects as usual.

We hope this temporary fix helps someone. At least, you don't have to reboot.