Bdis 2011 Slow Scan

Hello,

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send me a PM (Private Message) with the download link.

Make sure you mask the license key if that screenshot includes the Registration details.

Looking forward to your answer!

I see my post was deleted, yeah good luck with running that utility as well, I have tried it in the past and it would not finish after 1.5 hours I canceled it....

I guess I'll have to go directly to BD HQ in Lauderdale I live only 30 miles away......

Hello,

Your post was not deleted but marked as invisible. Posting off-topic is not allowed on our forums. With all the respect, consider it as a gesture of good will on my behalf for not adding you a +10 warn for off-topic posting.

zlaki40: Thank you for the logs, I received your PM. When the analysis will be complete you will have my answer via email. Your ticket ID created to troubleshoot this issue is: 201009221007256. Keep in handy for any future references.

Kind regards,