Vsserv.exe High Cpu Usage

I'm having the same problem, sometimes everything is fine but when "vsserv.exe" goes on its rampage everthing hangs and stops. I wish they could or would fix this bug. " />

Hello aviad ,

Please check your inbox , follow the steps that you will find in our email and reply back with the generated reports attached . Also , are there any actions that you perform at the moment when you have this slowdowns ?

Thank you .

Can u please email me the steps u have sent this guy

i have the same problem and my pc is becomin worse day by day

Please Help

It has been nearly a week and I have received no reply. Not even any confirmation that they have received the debug files. I am not happy.

Hello, I am having the same trouble with Vsserv.exe on my computer... it seems that everyone here received an e-mail about how to fix the issue so I have to write here to find out what to do. So if I could get a reply soon that would be greatly appreciated. Also, considering the high amount of people with this problem, maybe it would be worth your while to either post a solution here, or to add it to your key words on your help page. Thank you.

Guess what? I have exactly the same problem as everybody else. I wish I had seen this forum BEFORE I wasted my money on a Bit Defender product. It seems to me there are sensible designers who design products for the real world, and idiot designers who design products that only work perfectly in the laboratory : everywhere else is too hot, too cold,too dry,too wet etc etc. Bit Defender are definatly in the "idiot" catagory. As there isn't (after all this time) a generic fix the conclusion must be it conficts with just about EVERYTHING. Sad thing is these "idiot" designers never accept a mistake and start again they keep trying to "improve" the bad design. My first experience of their product and for sure my last.

@jds

By running more than 1 security programs at the same time will slow down the system considerably and even crash it.

This happens because all security solutions try to scan a file whenever one is accessed but they cannot do it at the same time.

You can test this for yourself with 2 antivirus programs both having real time protection.

Also because you're running an older version of our product we recommend you to upgrade for free to BitDefender v2011.

http://www.bitdefender.com/site/KnowledgeBase/consumer/#711

Dear BitDefender Techincal staff.

I sent you the debug files you requested a little over a week ago. I never received the courtesy of a reply even acknowledging their receipt, nor a reply on the forums to my queries. Strike one.

Today, in response to a more recent posting than mine, I see you have suggested that another user upgrade for free to Bitdefender 2011. You stated explicitly that the vsserv.exe problem is fixed, which showed promise. It would have been much better practice for you to have handled forum and email queries in the order received. Strike two.

I followed the directions to install BitDefender 2011. I updated the signature files, and spent an hour waiting for all the installation and updates to take place, then longer for the first scan to run.

Almost immediately the CPU bogged down, and my task manager showed that as before, vsserv.exe was the culprit, hogging up to 99% of CPU resources. Strike three - you're out.

I will uninstall BitDefender from my three PC's and hope the next product I try works better. Shame on you, BitDefender.

I've got the same problem along with most people at my work. HELP!!!!

i tried the solution above and it does not work with bitdefener 2011 as there is no as2core.dll in the directory

I use bitdefender on my XP and it has worked great for the first month, but now I have a problem with the vsserv.exe process- it's using over than 50% from my cpu.

What can I do? It doesnwt stop, and my computer works slowly.

Please help me!

I am having the same problem can you help me too its doing my head in , im using xp pro version 2002 with sp3

I use bitdefender on my XP and it has worked great for the first month, but now I have a problem with the vsserv.exe process- it's using over than 50% from my cpu.

What can I do? It doesnwt stop, and my computer works slowly.

Please help me!

I have the same problem, which has been going on for some time now. I tried one of the fixes posted with no results at all. Can you please send me the info you have supplied to others? I use XP Home Edition Version 2002, Service Pack 3 on a Gateway Pentium 4 3.00 GHz 3l00 GB of Ram. My processor sounds like it's ready to take off, and sometimes I'm not using it when it happens. I especially notice it when using graphic rich pages and applications, sometimes even Free Cell kicks it in.

MsMpEng.exe also uses huge amounts of the memory at times, causing the loud whirring I mentioned. Are these two separate problems?

I did check for the BitDefender file you suggested we re-name, but it is not present in a search and not visible in the Bit Defender file.

This problem annoys my whole family. I appreciate any help you can give. Thank you so much.

I changed from Nod32 to BitDefender, because NOD32 slowed down my system. But now I realize that I will return to NOD32, because, BitDeferder have bugs and SLOOOOWNSSSS DOWN incredible my system.

I have BitDefender Total Security 2011, and it ######.... Now, it verifies every link in the Google results.

Who asked him??? I hate the green checks in Firefox Google results. How to disable it?

In Vulnerability tab, I have "actions". When I click on "FIX", nothing happens.. Hate it.

After a scan, I have the report log button. When I click it, nothing happens.... bull shiit application... " />

Hello,

I have the same problem as a lot of other users have described here: vsserv.exe is taking between 50 and 100 % of the CPU, slowing down the pc very much.

I'm running Bitdefender Total Security 2010 on a Win XP Home SP3, P4, 1GB Ram

Can you help me to fix this problem?

thanks, vnopje

I am having the same problem. I saw on this forum that tech support is recommending upgrading to v10 (I have v9 running on XP service pack 3). It appeared that if I simply uninstalled v9, I could install v10 and reuse my serial number (I have 3+ months remaining on my subscription), but it's not working. Do I need to ask tech support to please send me a PM with the right upgrade link?

Thanks!

If this helps, the BitDefender 2011 Direct Download Links, recommended for offline installations are all listed in a Pinned topic at the top of the BitDefender 2011 Products forum. There is a 2nd Pinned topic there for the latest Uninstall tool, as well.

Here: http://forum.bitdefender.com/index.php?showforum=201

Regards,

Windows XP SP3, all updates current.. 32bit.

What CPU type & speed?

How much memory?

Regards,

Welcome to the forum, by the way.

I think XP Media Center SP3 is OK, but I'm not 100% sure.

Your CPU & memory should also be fine. Since you are using Antivirus now, you can upgrade to BD Antivirus Pro 2011 and use your current license.

The direct download link here will download the full installation program: http://download.bitdefender.com/windows/de...us_2011_32b.exe

You will also find good upgrade information in this pinned topic: http://forum.bitdefender.com/index.php?showtopic=20941

Let us know if you have any more questions.

Regards,

I can not believe this has been going on for almost 15 months now, without a patch or a fix. At one time BitDefender was the best, what a shame to let something go on for this long.

Welcome to the forum, by the way.

I think XP Media Center SP3 is OK, but I'm not 100% sure.

Your CPU & memory should also be fine. Since you are using Antivirus now, you can upgrade to BD Antivirus Pro 2011 and use your current license.

The direct download link here will download the full installation program: http://download.bitdefender.com/windows/de...us_2011_32b.exe

You will also find good upgrade information in this pinned topic: http://forum.bitdefender.com/index.php?showtopic=20941

Let us know if you have any more questions.

Regards,

It looks like my last post is missing...

Let me try again..

The installation of the new new software went smoothly but it is having problems with updating.

Each time I try to update the software, I get the message that it is unable to connect to the proxy or server.

After I click finish another window comes up and says that Bit Defender had a critical error and needs to restart.

I click on next and it restarts.

The program seems to be working but it cannot update and each time I try to update it gives me the critical error message.

I used the repair utility but it didn't help.

On top of everything else, I am now getting random BSOD's.

i give up!!!

i'm using bitdefender now for several years and the problems with vsserv.exe are only increasing.

i've read almost all forums about the high CPU issue and never found a decent solution!!!!

i've tried them all.

oh my god i'm using Windows XP, on an Intel Pentium 4 (2,26GHz) and only 3GB Memory...... Yes that must be it ;-/

this really *****

no i really give up 'cause you, and i mean the bitdefender people, only say that it has something to do with the computer hard and software BUT NEVER BITDEFENDER. No no that's not the right way to treat your customers.

i give up!!!

so bye bye have fun discussing this ******** issue.

Hi mark govaerts,

In order to fix the issue you have, I would recommend you to upgrade for FREE to BitDefender 2011. Before going through the upgrade process, I need to know if this new version is compatible with your system.

If you want, you can send me a PM with a Screen Shot with your system configuration or just tell me your general hardware specs (CPU, RAM, System Type...). In order to see your system configuration, right click on the MyComputer icon present on your desktop and choose Properties.

How to take a Screenshot:

1. When the window is on the screen please press the "PrintScreen" key ("PrintScreen" is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows's clipboard);

2. Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation (Start > Program > Accessories > Paint));

3. Paste the picture in a new Paint document;

4. Save the file in JPEG format.

Thank you.

Hi johnak308,

Please tell me, where exactly did you see on our forum that BitDefender is causing DoS attacks ?

Thank you.

Hi johnak308,

First, please let me inform you that we offer support to our customers 24/7 via E-mail, Live Assistance and Phone. Looking into our database I cannot find any contact from your side, can you tell me if you contacted us before or you've used a different email? In case you contacted us and you did not receive an answer from our team, please let me know and I will start to investigate what happened exactly.In case you did not contact us before, I recommend you to let us to troubleshot the encountered situation. This problem can occur for different reasons and there's a different solution for each customer.If you wish to troubleshoot this situation please let me know.

Thank you.