Scan Won't Start

Hello,

Next time please post all details you find useful: Operating system and PC architecture, BitDefender product and version you are using, a screenshot of the error message you receive and reproduce the steps you take until this error occur.

In order to solve this issue, please follow these steps:

1. Start your computer in Safe Mode:

- restart the computer;

- repeatedly press the "F8" key several times before Microsoft Windows begins to load (you need to press "F8" until you will be displayed a text menu);

- select "SAFE MODE" in the text menu and press "Enter".

- wait while Windows loads in Safe Mode; this process ends with a confirmation message; click "Yes" to acknowledge.

2. Open the following location:

C:\Program Files\BitDefender\BitDefender 2011\

After you open the above mentioned location, right-click on "ondemandal.XML" and select "Copy" from the contextual menu.

3. Copy the "ondemandal.XML" file in the next location :

-for Windows XP: C:\Documents and Settings\Application Data\BitDefender\Desktop\Profiles

-for Windows Vista or 7: C:\ProgramData\BitDefender\Desktop\Profiles

Choose Yes when you will be asked if you want to replace the file.

NOTE:

- By default, the folder Application Data or AppData is hidden.

- on Windows XP you will need to confirm replacing the file (click on Yes)

- on Windows 7 you will need to choose the first option when copying the file "Copy and Replace"

Please follow the steps below in order to be able to see that folder:

[show hidden files and folder]

- go to your "Control Panel" and open "Folder Options";

- then go to the "View" tab and perform the changes listed below:

* check "Display contents of system folders"

* check "Show hidden files and folders"

* uncheck "Hide file extensions for known file types"

* uncheck "Hide protected operating system files"

- click "Apply" and then "OK" to exit.

NOTE: On Microsoft Windows Vista or 7 you will apply the same steps except for selecting "Display contents of system folders".

4. Now start your computer in Normal Mode and let me know if the same issues occurs.

If you find this resolution useful please rate the topic with a note from 1 to 5 (stars) from the upper right corner of the window so others can find it easier and take advantage of the same steps presented in this topic.

Looking forward to your answer!