Bitdefender Total Security 2011 & Windows 7 64bit Major Issues (about:blank Etc)

Arthur - The first step in investigating your problem would be to run the BD SupportTool and submit the log files generated to DanyDan of BD tech support for evaluation. Please follow the procedure below to create and upload those log files:

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,

HI!

I have installed a new 64 bit WIndows 7 OS and tried to install the 2011 internet security, but it wouldn't run. I'm getting an error message : adagent.exe The application has failed to start because its side by side configuration is incorrect. Please see the application event log or use the command line sxstrace.exe tool for more detail.

Trying to run the file mentioned in the error message would not result in anything, I am stuck there.

As per previous conversations I have reproduced the problem and uploaded the file to sendspace, if you can let me know which technician colleague I could send it to for review I'd be very greatful.

Looking forward to hearing from you,

Many thanks,

Zsolt

I have had Bitdefender for "MANY YEARS" and very strong in computers knowledge but this issue leaves me blank and I have even gone to the point of two complete formats from scratch and done varies tests but still no solution.

Same issues as below member which Dany worked on but somehow this message was closed with NO CONCLUSION of what has happen and why. This problem is mainly with 2011 version which in my opinion has been a major step backwards for Bitdefender with these issues but also so many false readings which in our corporate programs it makes no sense that it has to be excluded after we learn that it was deleting.

My major issues comes when at random at bootup the black screen shows up and it stated that the antivisrus installed is cleaning up and guess what that is the doing of the main problems. Because I have reset and tweak registre and it works for 1-2 days until i see that ###### screen again and back to same old issues. When I reinstalled the complete 2009 or 2010 Bitdefnder which I have the complete disks it does not have that issues - I do confirm issue is with 2011 ONLY. So if many customers has complaint why Bitdefender has not resolved issue! Should long time customers start to shop elsehwere because that is how I feel with all this frustration.

Hi Arthur,

The reason why there was no conclusion, is that i simply gave up on BitDefender 2011 and i felt there was no solution to these problems. I would consider myself to be above average in terms of computer knowledge and i have fixed and saved a lot of peoples computers, so i know for sure what i'm doing, therefore it was kind of annoying to learn that the ones which is supposed to help you, maybe know less about the subject than yourself.

I can only say, that i haven't encountered any of these problems again, since i stopped using BitDefender Internet Security 2011. The conclusion must then be, that the issue is related to BD 2011. It's a shame the BD team don't realize there is a problem with there product.

It's kind of ironic, that the very thing, which were supposed to safeguard your system, is actually messing it up.

Regards,