Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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Hello. Check out part Disable 2-Factor Authentication from this article: Regards.
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Hello again. This is the e-mail from Support i got yesterday: Regards.
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Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s). So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase…
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Hello. Check out these articles: https://kb.netgear.com/000059435/What-features-does-NETGEAR-Armor-offer https://kb.netgear.com/000059688/How-is-my-NETGEAR-Armor-subscription-different-from-the-Bitdefender-Total-Security-2019-subscription Bitdefender Premium Security solution includes these programs/services: Bitdefender…
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Hello. NGA.ThickClient.exe is Dell software, a part of the MyDell application: A thick client is a type of software that runs on a user’s computer or device. It has a rich interface, meaning it has a lot of features and functionalities, such as high-quality graphics, multimedia support, and real-time updates that improve…
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Hello. You should also contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Mobile Security for Android, click on Contact Support in the black…
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Hello. Exactly 1 (one) hour later, the issue started happening again. Again, i did 5 manual scans, and again the scan repeated only after the first scan. You should also contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: How…
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Hello. My specs: Samsung Galaxy A34 5G (SM-A346B/DSN) Android 14 One UI Core 6.1 Android Security Patch Level May 1, 2024 Google Play System Update May 1, 2024 BD Mobile Security 3.3.242.2440 Just did a test on my phone and i also experienced the same issue as your. In my case, the double scan took place only once, right…
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Hello again. You have chosen the correct option, which is False POSITIVE. If the website or file is indeed incorrectly blocked, the detection will be removed within a maximum of 72 hours. However, if the detection still persists after 72 hours, please consider the website or file as malicious, as determined by…
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Hello. It seems that other users also have the same issue as yours. So, you should follow the steps from my comment in this post (just click on "View Post"): Regards.
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Hello. Only the anti-malware researchers at Bitdefender Labs can help you with the issue. You should report the file(s) and/or the URL(s) as false positive to Bitdefender Labs here: https://www.bitdefender.com/consumer/support/answer/29358/ Regards.
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Hello. You might be a victim of adware, so do the following: Start your PC in Safe Mode, by following these steps: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234 Open the Run command: https://www.makeuseof.com/windows-open-run-command-dialog-box/ and…
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Hello. Check out these articles: Regards.
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Hello. Check out these articles: Regards.
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Hello. Only the anti-malware researchers at Bitdefender Labs can help you with the issue. You should report the URL(s) as false positive to Bitdefender Labs here: https://www.bitdefender.com/consumer/support/answer/29358/ You could also share the VirusTotal link of the URL(s) to the anti-malware researchers: Regards.
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Hello. Since your 5-devices Total Security subscription has expired, it is impossible to renew that subscription. Now, after buying a 10-devices Total Security subscription from a reseller, first you need to do is to activate that subscription, by following these steps: Next, reallocate ALL your devices to the new…
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Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s). So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase…
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Hello. Only the anti-malware researchers at Bitdefender Labs can help you with the issue. You should report the URL(s) as false positive to Bitdefender Labs here: https://www.bitdefender.com/consumer/support/answer/29358/ You could also share the VirusTotal link of the URL(s) to the anti-malware researchers: Regards.
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Hello. Check out this article: Regards.
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Hello. Check out this article: Regards.
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@Alexandru_BD Hello. I just restarted my phone and it seems that with version 3.3.241.2437 the problem with the Web Protection module has been fixed. But, as you already said the problem with the Chat Protection turning off by itself after device restart hasn't been fixed yet. Regards.
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@Petersl Hello. Thanks for your comment. All we can do now is to wait for a fix to be released. Cheers.
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Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s). So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase…
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Hello. Check out this article: For now, Email Protection works ONLY with the following email providers: Gmail and Outlook. So, it is not possible to get the protection for another email provider, other than Gmail and Outlook. Regards.
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Hello. You should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Premium VPN, click on Contact Support in the black box and then click…
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Hello. Since you need help with business product, @Andrei_S Enterprise (who provides support for business products) could take a look here and help you with the issue. Also, you can always contact the Bitdefender business support: Regards.
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Hello. The same steps apply also for the "Bitdefender : Dangerous" label. Regards.
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@Alexandru_BD Hello again. Thanks for your insightful comments, much appreciated. Cheers.
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Hello. So, this product is basically the evolution of SOHO (Small Office Security). Am i correct? Regards.
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Hello. Check out these articles: or and see if the steps in the articles will help you. Regards.