LaurelValley ✭✭✭

I submitted a support ticket to Bitdefender, and its Customer Service personnel responded quickly and changed my Username. I really like Bitdefender and have had very good success when I submit support tickets. This Expert Community forum serves a very useful purpose most of the time. However, sometimes it is necessary to…

Ryspredator: Your advice worked for me and I thank you for coming up with the solution.

After installing the Windows 10 Fall Update ver 1511 build 10586.3, my BDIS 2016 Active Threat Control and Intrusion Detection features would not enable. I tried a BD Repair but that did not help. Next, I completely uninstalled BDIS and BD Agent from my system, and reinstalled BDIS 2016. That solved the problem and…

I am on BDIS 20.0.18.1035 and, after running a manual update from the dashboard and doing a restart, my version remained the same, the shutdown problem was fixed, and everything is running okay now. Every new version of every software product has some issues to be worked out. After installing BDIS 2016 two days ago, my PC…

Also, the new 'added value' optimisation tools are bloat in my view. Please focus on improving the efficiency of the core security features you earned your reputation from and forget trying to be a Swiss Army Knife. I agree with the sentence above. I purchased Bitdefender because it excels at antivirus and firewall…

First, let me say I have been using Bitdefender (BD) for many years and I am very happy with its overall performance and protection. Yes, there have been some problems. But, that happens with any robust software product such as this and problems occur in other vendor products too. Second, I think the new “Profiles” feature…

The "System Scan" is not causing the settings to change as I reported above. The Intrusion Detection setting is being set to "Permissive" when the "Game Profile" is activated and the setting is not being reset to "Aggressive" when the game is over.

Please disregard my post above. The System Scan is not changing my Intrusion Detection setting to "Permissive". Something else is and I will have to track it down and let you know later.

Georgia: I thank you for monitoring this forum. I think the Wallet feature is a great idea, but the feature fails to work as intended. I tried to get it to work on several of my important web sites. It will auto fill some of my sites and do nothing for the others. And, I can't select usernames and passwords from my Wallet…

Bosse: I noticed a similar problem and I am running Windows 7. I discovered the new "Profiles" settings turn off certain features like the Windows Update when BD thinks specific types of software are being run. You might want to look at the "Profiles" configuration settings for Games and Movies.

Hello Please set the On Access Scanner to Normal and put the product in Auto Pilot mode. Reboot the system and everything should be just fine. Take care. Christian: You have been very helpful in the BD forum and I appreciate your assistance. There are several different topic titles in the General and Antivirus forums that…

I have installed and registered BD Internet Security 2013 on an XP platform. Having had this PC for some time before opting for BD as an alternative AV product, the boot up gives a different appearance. All the desk top icons are shown as the generic blank file image and slowly, one by one they convert to their own…

i update it... reinstall... update... update and update... no change unless if i just dont have it installed and use bitdefender total security 2012 Kyon: See response #8 in the post for "Explorer/windows Freezing After Update." in this forum. That will fix your problem for the short term. There are also other posts over…

In my google chrome browser I noticed in settings that there is a checkbox for "Enable phishing and malware protection" under advanced settings. I have this box checked. Should it stay checked or am I going to have a problem because of additional protection, even though I didn't install anything? I think this is just…

The recent (around November 12) update to Bitdefender Total Security 2013 ruined the on-access scanner. It's made my Windows 8 system so slow that even thumbnails take 10+ minutes to load. Tried uninstalling and re-installing BD, but that does nothing. As soon as the build 16.24.0.1682 update is applied and the system…

I had the same problem, rebuilt all the software on my PC, and discovered the problem was with BitDefender. I had my Antivirus On-Access level set to "Aggressive". After setting that level back to "Normal" and restarting my PC, the problem went away. I have already submitted a trouble report to BitDefender. Please try…