mickb

I've uninstalled everything more than once and it makes no difference (including the use of BD's own uninstallers). Also, the installers provided on the forum (/index.php?showtopic=59500" rel="">https://forum.bitdefender.com/index.php?showtopic=59500) for BDIS and BDTS are identical in size (9,963,352 bytes) indicating…

Hi, since Friday evening I'm trying to install AV Plus 2016 on my Computer ( Windows 7 Ultimate SP1 64bit) but every time the Setup installs Total Security instead. I've used the installer from the Central and from here :How To Install Bitdefender and other sources... It always ends with this:…

Hi icm76, Welcome on the forum! WHen you say " a clean install of W10", you mean it's not an update? The errors come from an update from W7... however, even if you did not do it, this document could be useful. errors opening 2013 files Regards, L. I have the same problem with Office 2007 (Word and Excel). See my post today…

Sometimes when I am installing programs or running a backup (or whatever) I like to turn off unnecessary running processes. I have many programs that allow you to do that with just a click. I see no way to do that with Bitdefender. I have tried using Services, Task Manager and MSCONFIG. Bitdefender actually prevents those…

Yesterday I received update to build No. 16.23.0.1637. Since then I have had to reboot my computer 8 times. It seems that everytime BD checks for updates, a reboot is required. Really guys, there must be a better way. I have the same build number and absolutely incessant demands to reboot for several days. Can you PLEASE…

Hi In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper. Please follow the steps below and send us the result: a ) Go to this page http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file. b ) Extract…

Hi Welcome to the forums. Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If you were already asked to generate the log file, disregard the message above and just post the ticket ID. Thank you. I have identical problem

The problem with CPU usage and vsserve.exe for many users, in addition to excessive hard drive activity, dates back to at the latest 1st August 2011 (perhaps there are earlier threads in BD fora that I haven't seen?). This problem seems to occur with machines hosting different OSs (Vista, 7, XP etc), on desktop machines…

Hello guys I need some logs before we can continue this discussion. You have all the details here: http://forum.bitdefender.com/index.php?showtopic=29927 Thank you. I have tried the Support tool and it appears not to function. 'Run as Administrator' then I arrive at the window where details are supposedly logged. The CPU…

BITDEFENDER SUPPORT TEAM...READ THIS...AND I MEAN READ THIS Everybody has problems with your product but you dont seem to understand this..or you dont seems to think its a big issue One thing I have all ready notised even if I know you deny it..you guys working in total denial of the problem But understand..it is a BIG…

Apparently this is not a new topic, I'm having an issue with vsserv.exe using most of my PC's resources. Can you give me a solution to this issue. Thank you This has continued to be a problem for weeks and weeks...... nothing seems to be fixed.

I have Autoscan enabled, and I expect vsserv.exe to run only when I am not using the computer, as stated in the documentation. However, this is not happening. It starts running and accessing the hard drive like mad even while I am using the computer. And once it starts, it does not seem to stop for quite a long time until…

I upgraded to 2012 yesterday from 2011. 2011 had decided to completely ignore the scheduled times to run scans and kept startup when I'm in the middle of doing something instead of at 3am as scheduled. OK, so fair enough I followed the advice and got my free upgrade to 2012. Now I find I can't actually schedule a scan…

Bitdefender: If you don't fix this soon then you will lose customers by the thousand. vsserv.exe is permanenrtly active on everyone's machines it seems, and slows everyone's PC to a crawl with memory/ CPU and Disks working like crazy. I've used BD for 4 years but even though I have 11 months remaining I am considering…

I agree! Technical Support are you paying attention?!! It appears you have SEVERAL problems with your BitDefender 2012 software. There are at least five different threads on this Forum indicating similar problems with BitDefender 2012. Instead of the plausible deniability and casting blame on web browser(s) software or…

Hello mick60, Indeed, the crash is caused by the bdselfpr.sys file. If possible, please go to the next location: C:\Program Files\BitDefender\BitDefender 2010, right click on this file, choose Properties, then click on the Version tab. Let us know please what version does this file has. Also, you can find in this post, a…

Hello mick60, Usually, when you receive a Blue Screen error, Windows creates some special files that stores information's about what determined the crash. These files can be found in the next location from your system : C:\WINDOWS\Minidump . We would like you to go to this website: http://www.sendspace.com/, and upload…

Hi, mick60 Can u upload the minidump somewhere and then post the link here ? Can u tell me the laptop model ? Is the SD card special somehow ? Are there any appz using the SD card at boot time ? Is there any autorun app on the SD card ? This BSOD occurs every time at boot only if u have the SD card plugged in ? Sorry, but…