morrigan25

First of all do you tried this specific method to exclude a specific folder, are you running a trainer.exe file? will be that okay if you can provide us the name of the file itself? Please refer first on this…

Thanks for your information it is really helpful, But I hope in the future that Bitdefender has an automatic way to remember the devices that has been inserted to your computer because the problem is how if someone has got the same issue as yours and the thing is that they forgot to enable that specific feature. 

Alright please try this workaround and check the following settings if they are all properly configured. https://www.bitdefender.com/support/what-to-do-when-encountering-update-errors-in-bitdefender-2015-1413.html This error shows up when your system is starting up and if there is some missing some critical files on the…

Hi, Have you done these steps to exclude that .exe file? To prevent it from blocking certain applications, you need two process exclusions for those applications, one for the On-access module and one for the AVC/IDS module. To enable process exclusions in Bitdefender Control Center, follow the steps below: * Log in to…

Hi, Bitdefender wallet is safe and secure. This tool secures people’s identity, money and other personal items they keep in the on-line setting by offering a secure encrypted environment for users to gather and store all their sensitive data in handy place. This is also very convenient, instead of numerous passwords and…

Hi, Did you completely disabled the Safepay feature? How did you deactivated the safepay as you mentioned in your post? Please provide us further details to better understand your concern. Cheers! 

Hi, May I verify which version are you using in the machine? You can ad exclusions on the firewall settings. Please refer to this link: https://www.bitdefender.com/support/how-to-add-application-or-process-exclusions-in-bitdefender-control-center-1119.html And also please remove any installed AV on your machine which may…

Hi, May I verify, is there any other AV installed on that machine? It might cause a conflict which may slows down your machine. And also please make sure that there are any left overs on the machine before installing the product. Furthermore, you can add exclusions & modify settings under BD that suit your…

Hi, Did you performed a clean installation of the product? Is there any AV installed on you machine? Please make sure that there are any left overs left on the machine before installing the product. If problem persists, please contact support. Cheers! 

Hi geordie, May I verify, when did this issue started? Have you modified any settings prior to this issue? Please provide us more details to better understand the issue. Cheers! 

Hi, If you want to add exclusions, please refer to this link: https://www.bitdefender.com/support/how-to-add-application-or-process-exclusions-in-bitdefender-control-center-1119.html Hope this helps. Cheers! 

I double check the instructions here, and it means like somehow your bitdefender might have a posibility that it is not working fine. https://www.bitdefender.com/support/how-do-i-test-my-antivirus-solution-1281.html The thing is that I tried to do a manual test and after that it just work automatic. Please double check all…

Let's wait for the best then , As of now I am hoping that bitdefender wallet has its own stand-alone software rather than downloading its antivirus, and for that somehow they can implement much more features because they can focus more on customer related features and feedbacks. 

Hi, Have you checked on the history of actions performed by bitdefender? May I verify, is the Autopilot feature active? If it is, that may be the possible reason for this. While on Autopilot, Bitdefender applies an optimal security configuration and takes all security-related decisions for you. This means you will see no…

Hi, To address your concern, please refer to the details below: Custom Remote Address - Specify the remote IP address and port the rule applies to. Custom Local Address - Specify the local IP address and port the rule applies to. Direction - Select from the menu the traffic direction the rule applies to. Protocol - Select…

Hi, You have to disable this on the Firewall general rules to prevent unauthorized access to your PC. You will enable this if there need to access your PC remotely or if you want to access using another PC.Incoming remote connections are legit if you are authorizing it otherwise, it will be not legit if you are not aware…

Hi CSS, May I verify how did you modify the rule.xml remote desktop default port? Did you successfully saved the modified settings? Did you also allowed the remote access to that office machine? And also, what are you using to remote access your office machine? Please provide us with specific details to better understand…

Hi Laurel Valley, This error message will depend on the site/ location you want/ are accessing. This means that BD detects an untrusted certificate/ site. Can you provide us what are/ is the action that you did which triggered this? Cheers!

Hi yafatana, To provide you with additional information regarding this, while the Autopilot is on, modifying any of the settings it manages will result in it being turned off. Please be reminded on this. Cheers! 

Hi ellentk, While on Autopilot, Bitdefender applies an optimal security configuration and takes all security-related decisions for you. This means you will see no pop-ups, no alerts and you will not have to configure any settings whatsoever. In Autopilot mode, Bitdefender automatically fixes critical issues, enables and…

Hi fiddler2007, I understand how you feel specially having been through these issues. Can you provide more details on your concerns? 1.) What kind of files that not inaccessible as BD was installed? Have you tried adding them to the exclusion list? 2.) Did you get any error message? 3.) Can you provide us with specific…

Yup that's correct, Instead of contacting their manufacturer or their provider, they must have the ability to do that function, I hope that also they have some supports regarding about the IMEI blocking of a specific device. So if the phone is not locked so far, the thing is that the phone's communication function is…

When you are downloading the total security do you get any error messages or the download button is disabled? Let me know if there is any. You can also check the comparison between the two https://www.bitdefender.com/solutions/antivirus-comparison.html But for other information you must contact them at…

This link might help us /index.php?/topic/74614-exclusions-not-working/" rel="">https://forum.bitdefender.com/index.php?/topic/74614-exclusions-not-working/, Basically from my understanding it looks like that the bitdefender has some issues regarding about cloud drives or virtual drives. lets wait for the fix then. 

I also got the same issue here on my end and honestly its looks like that it is how it works, the thing is that Bitdefender has a lot of security capabilities than other software programs. You can also double check this link , https://www.bitdefender.co.uk/support/what-is-the-vsserv-exe-process-1116.html By the way is this…

Thanks for your feedback , I also got the same issue here, and found out that my printer is always set to .PDF. 

This Critical_Process_Died error occurs when a process which is needed to run the Windows operating system ends but the thing about this error is that the process which couldn’t start could be any one of the many processes. It may have to do with the hard drive, the RAM, the processor, or something else or based on my…

It happens first when their is another antivirus or any security application that could interfere with the Bitdefender software, I think about 2 years ago I got the same issue and somehow after I uninstall it it works perfectly. /index.php?/profile/210110-seto-ambara/&do=hovercard" data-mentionid="210110"…

Here is the thing , before the anti-virus expires there will be an automatic pop-up that will remind you about it and also it will you give you an ability to use the same account Another is on the Bitdefender central on the devices, you can isolate your third pc because their an option to remove the following device to…

I hope they can also apply the feature about finger scan-lock functions and also it is encrypted by encrypted with bank-level, AES 256-bit encryption. Still hoping for the best to come.