trinaz

Any possibility this is the culprit in my inability to launch RescueMode Update...Removed all drivers for this card (JMicron JMB36X Controller - PCI card adds 1 Sata & 1 IDE slot) via manufacture procedure and removed card from box. Still have same error on Rescue Mode launch as in cell phone video in above post. Any idea…

Looking at the startup video, it seems to be a driver issue (possibly video related). I have only seen this behavior on a machine with a boot infector (probably not the case here). Since people have asked for RAID disk support, better asian language support and other features, we are planning a general Rescue Mode update…

If anyone is having this problem, can you check that in this folder C:\Program Files\Common Files\Bitdefender\Bitdefender Threat Scanner\bdrescue\data there are only these 3 files ?: - bdr-conf - drivemaps.txt - install-info.txt install-info.txt is the relevant one, it should contain 4 C:\ (or the latest Rescue Mode entry…

Found a DELL with NVIDIA 9500GT and Win7-64, but couldn't reproduce the issue. Did Rescue Mode work on this particular machine on previous Bitdefender versions ? You mentioned 3/4 linux screens before the display goes blank. Since screenshots would be hard to shoot at the right time, a video recording with a phone would…

The config file looks fine. If the actual RescueMode files (bdr-im01.gz and bdr-bz01) are also in the root directory, I am guessing that video mode switching doesn't work. I'll try to find an NVIDIA GeForce 9500 GT and test Rescue Mode startup on it. Thank you so far. yep...both bdr-im01.gz and bdr-bz01 are in the c:\ root…

I just installed EasyBCD and apparently it does only support changing the main boot entries, and not the tools menu. To remove the tools entries, a single bcdedit command started from an Administrator prompt will be enough: bcdedit /toolsdisplayorder {memdiag} Here is a screenshot as an example. Initially there are 2…

Regarding the second issue I see based on your screen-shot, apparently when you uninstall Bitdefender, the Rescue Mode entry in the Tools Menu on the bottom is not removed. We are trying to reproduce this internally and will issue an update once we identify the cause. If you're comfortable with editing the boot entries, I…

Hello A product update was released. Your build should be 16.21.0.1504(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number). In order for the product update to be installed, you need to reboot your machine(you should see in the Events…

Hello I have tested the latest Rescue Mode version implemented in Bitdefender 2013 build 16.20 on several machines running Windows x64 and they all boot in this special environment. Could you please repair the current version from your system? http://forum.bitdefender.com/index.php?showtopic=35489 Take care.…

Hello Until the fix is released, you have 2 workarounds: 1. Close the Security Widget and you won't see that event there. 2. Make sure IM Encryption is turned on and that event should not appear there. Take care. In the "for waht it's worth" department...a "repair or uninstall" ie. repair...fixed the issue for now for…

Thanks..but as you can see by the jpg in original post I have already removed the "vulnerability" warning from the events windows...about 6 hours ago. Have restarted numerous times but red '1" still shows in the widget and the vulnerability events window is still empty ? TiminAz

Hello You are absolutely right, Security Watchdog is the new widget that we introduced in the new products. Useful, right? You can see all the warnings and the activity in realtime. Take care. Certainly not a biggie as far as issues go...but BD might consider adding the ability to set the "opacity" of the 'Watchdog'. I…

Hi Thank you very much for your feedback. Could you please create a support tool from that machine so we can further investigate your case? -Open Bitdefender using the icon from your Desktop. -In the bottom right corner you have "Help & support" section, please click on it. -In the new window, click on the last option,…

Hi Do you have Bitdefender installed on that machine? Thank you! Yes...have my 5 home PC's all running Bitdefender IS 2012, finally, with no issues !! All running Build 15.0.38.1605. I was able to get to some of the recommended on-line test sites recommended by the gov and they said I am clean on the XP machine...and the…

Hello Auto Scan can take up to a week to scan the HDD. Remember that this is not an intensive scan like the On Demand one, it is slow and doesn't interfere with the processes that run in background. Take care. One other question on this....If I "log off" as Tim the User...But leave the pc on...will BDIS 2012 continue…

Hello In the next product update that status will be also updated when the user runs a Full System Scan manually. For now, that is only updated by the Auto Scan and as you know it only runs when you have free resources for it or the PC is in idle. Take care. Thanks Christain...however...at this time the only way to get my…

On my PC, it seems to take the auto scan feature about 4 days to complete. There is lots of idle time for it to scan, but it still seems to take 4 days..... Thanks...that does explain why I "thought" it had updated on it's own sometimes ? On your 4 days experience...is that with the PC on 24hrs...or are you shutting down…

Hi TiminAz, Have you tried setting up a Custom Scan for just the one drive, or the other? Thanks...goof-up on the topic title...actually I want to "exclude" certain drives from the "Full System Scan" option...if I place drive "I", etc in the Exclusion lists...can I still set up a custom scan to periodically scan "I"...or…

Where are/is the3 log(s) for a "Full System Scan" kept ? Can't find them in appdata-roaming-bitdefender-desktop-profiles-logs ? Thanks...TiminAz Never mind...found them in the "ProgramData" folder...

Hello Welcome back! Those files are probably signed with our old digital signature that I think now is invalid. We have a new one that was implemented last month and all Bitdefender files were signed with it. Do you still have the files in an archive? Could you please send them via PM so I can report the false alarm to…

Hello The links have been corrected from the system. Thank you very much for letting us know. Take care. Thanks..

Well...the updates seemed to have corrected the "last update" issue (which was not working) in my XP machines...but my Win 7 Pro 64bit machine still will not update ? The below jpg shows 8d days...but I have scanned twice in those 8 days and nothing changes ? Also...last attempt today gave me the error in the jpg ? Now how…

Hello Please browse this location: C:\Users\<current_user>\AppData\Roaming\Bitdefender\Desktop\Profiles - for Vista & 7 C:\Documents and Settings\<current_user>\Application Data\Bitdefender\Desktop\Profiles - for XP * where <current_user> is your current user from Windows. From there, delete the file ondemandal.xml and…

I also have this problem , no matter what type of scan I run its never updated just says several days ago. Same here..."Last Scan" does not change...just adds a day every day the PC is restarted ? BDIS 2012 Win 7 Pro 64bit

Hello @ TiminAz I am testing some things and I will get back to you later. Thank you. Thanks...I noted the tilte of one of the PC folders I sent. It is BDSP_HOME_DESKTOP_2011_12_03_13_50 I either mis-named this or it is my main desktop which is NOT an XP machine. It is a Win 7 Pro 64 bit machine that IS working fine. Tried…

hi TiminAz, can you please uninstall the antivirus and updated xp hot fix then install it .may resolve this problem. What "hot fix" are you referring to ?? Thanks....

I am experiencing the same problem as TiminAz Solution would be really great! Well...yes and no. I have found on the XP machines if I disable "Autopilot" and do a rebuild repair option...most of the time the "auto scan is disabled" issue goes away. At Least however for the session with the XP machines. After a reboot or…

Hi Tim, What software from Asus you currently have installed on the PC ? 1. Download this file: http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe 2. Locate and open 'Sysdump.exe' 3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes…

After a clean install of BDIS 2012...I get no working BD icon in the system tray at Windows startup. If I "hover" over the icon...I get a Bitdefender services are loading...please wait... I wait for 20 minutes or so and no progress. I can however start BD window/panel from the start/programs methode...but icon still shows…

Where have you added Clipmate as an exception ? For files and folders or for AVC (excluded processes) ? Can you provide me with a download link of this software and the exact version you are using ? Regards, Added to scan exclutions: settings - antivirus - Exclusions - Excluded files and folders - Link:…