trinaz

Well uninstall/reinstall worked fine...but...the original problem was fixed/repaired...but now the quick scan and system scan do not respond ?? Concerned now also the normal av protect may or may not be running ? Is Another uninstall and reinstall the answer ? TiminAz Second uninstall/reinstall did not fix new…

since the repair did nothing the another option is to start windows in safe mode and run the BD uninstall tool before installing again. you would of course then need to spend time re-establishing any rules you have in place though unfortunately. http://www.bitdefender.com/files/Knowledge...installTool.exe Well…

@ TiminAz Bitdefender detects PUA / PUP. For more details please refer to this article: http://www.bitdefender.com/support/what-is...tware-1189.html Thanks as always Georgia...not complaining but don't understand...I spend 2-3 days recently 'cleaning' my gf's PC..had to use 3 of the major names in adware/spyware to get it…

I have the same issue and opened an incident. My question is: Is there any resolution from the case in this thread that can be publicly shared? PNutts3...still no answer/reply from support to date...also having the following issues common in other BDIS 2014 (and other) forums: 2) Update re-boot blues and now as of…

Hello TiminAz, Indeed, on 03/21/2013 I contacted you via email (ticket ID: 201207191000843) asking for a support tool log and for a bdsys log, but never got your answer. If you agree, please refer to the instructions below to provide us with the required info. [how to GENERATE A BDSYS LOG] . Save and extract the BDSYS tool…

@Georgia I just wanted to jump in here with a "me too". I have over 200 days left on my license, and the annoying ad-screen pops up every day..... Hi guys...just updated 2 of 5 machines to "Photon 2014" but I haven't seen any popup adds ? Where are these coming from and at what point do they "pop up" ? Agreed fully that…

Issue is the same and always causes PC to freeze after Rescue Mode chosen at boot. Current build 16.27.0.1763 Thanks...TiminAz

OK...now getting offers to upgrade to 2014 BDIS...but..I'm still waiting to get a functioning installation whit Rescue Mode actually working on my Win 7 Pro 64bit machine. Supposedly the Linux code was to be corrected/modified to enable rescue mod3ein the Win 64 bit systems...but still..almost a year after installing...my…

I see, XP was a pretty good o/s and my dad stills runs it but he only uses the internet. If your using other apps I can see how this outdated operating system would create obstacles. Hang in there and they will probably get a fix for you. Things have gotten a lot more complex since the old XP operating system. I think it…

.... I've never heard of this issue... Actually...there a many many posts on this in the Update forum...(going back to August: http://forum.bitdefender.com/index.php?showtopic=35845 )....was definitely a BD issue...and was supposed to be fixed by a recent update...however...I sporadically encounter this still...I believe…

Not too helpful...?...when I 'wake' from standby/sleep in Win XP Pro 32bit SP3...the normal login in screen appears waiting for password... However...there is quite a bit of disk activity while the login screen is sitting there waiting for password Is all that disk activity Bitdefender's AutoScan...if not what could be…

I'm getting exactly the same issue, just seems to have started. Same here..started a couple days ago...as far as I know...I have the current Build TiminAz

Hello My colleagues are considering to change the Linux Distro that was used for Rescue Mode and the new one should support RAID, wireless network cards, etc. Thank you in advanced for understanding. Take care. Still no rescue mode...are they still considering...and any kind of eta ? I think I'm about 2/3-rds through my…

Hi Please make sure that you have the latest product update installed: http://forum.bitdefender.com/index.php?sho...st&p=164968 Detection was removed from Active Virus Control, the injected element is legit. Thank you! Thanks Christain...but a little clearer please...so there is/was something "injected" in…

Have only got 2 warnings on explorer.exe...the 1st when this thread was started in September and the second in my post of Oct 17 2012, 09:32 AM Will let you know if any additional warnings appear... Thanks...TiminAz Had to recover this PC to a system image of 9/24 due to a HDD issue...while updating system including…

Hello I am talking about Explorer.exe, the initial reported issue. Thank you! Have only got 2 warnings on explorer.exe...the 1st when this thread was started in September and the second in my post of Oct 17 2012, 09:32 AM Will let you know if any additional warnings appear... Thanks...TiminAz

Hello My colleagues launched an update for Active Virus Control. Do you still get those Events related to that process? Thank you! Are you talking about the tool.rar files from mediafire ??

Key sent via PM...Thanks

Interesting Columbo...going back to 2010 I always had numerous leftover registry entries...George R actually posted a file or link to a file back then to follow up the BD uninstaller to clean "all" the remaining entries. My last attempt at 'uninstalling' 2013 with the 2013 uninstaller still left many keys. I started to…

Thanks Christain....when you can...please respond to a September issue. A couple days ago I got another warning on explorer.exe on my Win 7 Pro 64bit machine !! http://forum.bitdefender.com/index.php?showtopic=37709 and follow-up on tool.rar http://forum.bitdefender.com/index.php?sho...mp;#entry161547 Thanks...TiminAz

With reference to the post Christian....where Are You? it seems that Christian is the only skillful person in the Bitdefender labs whose demand is also in another project(s) as we can also see that there is no other person who is capable for his replacement.....wow.....Christian, I salute you for your talent. Absolutely…

Hello Please use the following Uninstall tool to remove Bitdefender 2013 from that machine: http://www.bitdefender.com/files/Knowledge...nstall_Tool.exe Download and install the software and then run it to clean your computer's registry and temporary files: http://download.piriform.com/ccsetup323.exe…

Hello Please launch this file C:\Program Files\Bitdefender\Bitdefender 2013\about.exe Tell me if you have the 16.22.****** build installed. Take care. Yes...appears to be current...also...BDIS2012 was running fine on this machine prior to BD uninstall tool removal... Thanks...TiminAz

Importance of this may have just escalated on this end....got the following warning similar to the one that started this tread...as follows: Please run the tool - password "tool" without quotes from this link: http://www.mediafire.com/file/b93lut4jh8eilct/tool.rar 1 unpack the archive 2 inside the folder tool, run…

Update Note...same files when copied and/or extracted to my Windows XP Pro SP3 and Windows 7 32 bit Pro SP1 run successfully and create a dozen or so files. Win 7 64bit Pro SP1 will NOT execute the command in the tool.bat file TiminAz

Hello Please save the file first, on your desktop and extract both files in the same location. Right click on tool.bat and choose Run as administrator. Let it run for several minutes.....Thank you! Right clicked and ran above as Administror Above ran for 12 minutes...nothing created ?

Have run the bat file numerous times but same result...nothing is created in the 'tool' folder as in the attached jpg. Ran for 10 minutes and still nothing created ? TiminAz Error opening file when running from Internet:

Have run the bat file numerous times but same result...nothing is created in the 'tool' folder as in the attached jpg. Ran for 10 minutes and still nothing created ? TiminAz This PC is Win 7 Pro 64bit.....?...does it matter re the tool.rar file extracted or the files (tool.bat) that is extracted ?

Hello Please run the tool - password "tool" without quotes from this link: http://www.mediafire.com/file/b93lut4jh8eilct/tool.rar 1 unpack the archive 2 inside the folder tool, run "tool.bat" 3 wait for it to finish ( can take a few minutes ) 4 send us all the files it creates ( also with subfolders ) Have run the bat file…

Hello The Quick Scan process that runs via Auto Scan is not the same as the standalone type o scan. The scan uses the engines and definitions from the product, but is a lot slower so it will not consume all the resources. The threshold level is set by the resources available on the PC. If you have a P4 CPU, the scanning…