wkwood

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wkwood
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  • Hello forum, I have files on my PC with names and addresses of clients that I need to delete after expiry. How good is the file shredder? I have shredded the files using a free Ashampoo optimiser, which takes ages but claims the files will be totally unrecoverable, even in a pro lab. BD file shredder is much faster, but I…
  • I logged on to these forums in the hope that I'd find something useful and mostly what is leaping out at me is a totally angry user base who have purchased a product that isn't being supported. Is this the case with Bitdefender? Is it a wasted purchase? I've noticed a problem with Bitdefender running on my PC. I can not…
  • Hi Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If the file is too big to attach it, upload it on http://www.sendspace.com or http://www.mediafire.com and send me a PM with the download link. If you were already…
  • My concern, as in ONT's 1st post, is that Christian is OK. I'm a little concerned for Christian in this sense, as he has had to deal with: * A new product version after he, they, had pretty much figured out the 2012 versions bugs. * Then he had to build this 2013 web page forum, all the pinned topic etc. etc. * Then he has…
  • Most of the time when i restart my pc bd desktop parental control is disabled and i must restart again that to run it what's my problem ? windows 8 rtm bd total security 13 Have you configured parental control on the my.bitdefender.com portal?
  • Well, that's one yardstick and according to it, they run it at 2AM, so I wonder if they get the lastest updates etc. when the do it. There's an old saying, there are lies, ###### lies and statistics. So, knowing their process and what vulnerabilities they're testing for would be helpful otherwise it's just a bunch of black…
  • Hi everybody I install BD IS 2013 and enjoy it up to one week ! i Loved BD but it Reduce My Network in opening page (not in downloading just in opening page) and also it reduce speed of my laptop in booting windows i read this page and do that offers but i cant upload it ! now I install Norton IS 2013 and i haven't any…
  • At present I can test the following behaviour only on one laptop, so pls check it: 1) - connect laptop to power - boot - disconnect from power - BD goes in Laptop Mode - shut down 2) - disconnect from power - boot on batteries - BD DOES NOT go in Laptop Mode Is it OK?????? I just tried this on my Alienware M17X, Windows 7…
  • No on is interested in voting system? I vote that there should be a discussion on the vote to establish a voting option.
  • You really have tried everything Will, and still patiently hanging in there. I was thinking about that last night, as far as wondering what degree or level of issues phone support could handle, as mine were pretty easy compared to what you're dealing with. Thanks for your follow up thoughts. Well I have to think a lot of…
  • /index.php?/topic/35388-approved-how-to-disable-parental-controls/" rel="">Disable Parental Control has instructions for disabling this on Windows Systems.
  • I've had good success with phone support too. Yes I have tried that, however the normal process of submitting problems doesn't seem to be working well at all, at least from a follow-up perspective. Some of these issues are also level 2 and above. One for example, with the Android Parental Control and excessive battery…
  • In BitDefender 2013 you have to activate the Parental Controls via the My.Bitdefender.com portal. If you look at the icons along the top you'll see a set of icons one is parental control. Cristian can answer this as to where the manual is for Portugese but you need to create a user profile and then associate that profile…
  • That has been done. I still get hung up on the tray and explorer load. I get about a week to two weeks of working well then it hangs and I have to restore to a good load.. after uninstalling the product. If I uninstall the product the computer runs like a champ. i got it to update if I am on my wireless network... if I am…
  • helpppppppppppppp update won't work omg It was taking a long time for me too however it's not a download problem, it seems with the latest update there's a virus scan also attached and a subsequent reboot. Using System Resource Manager I could see all System files being scanned with vsserv.exe also cranking away, but…
  • I'm not going to do any of that. If your program won't work with my program as is, give me a refund and I'll get one of the other anti-virus protection services that do work with it. All those hoops, I may as well just wait until I get a virus before I do anything. Two of my sons play this, it works fine on their systems…
  • I worked with Braiden on a chat session. What has to happen is that you need to install the Android BitDefender Parental Control App, then you'll have the device show up so you can associate the profile with the device. Once I did that the Android phone showed up and then I could associate it with the profile. Well it's…
  • Hello The update was launched yesterday. You have all the details over here: http://forum.bitdefender.com/index.php?sho...mp;#entry152958 Have a great weekend! I have a comment on this thread, so nobody throw bricks at me. Consider that your the parent of teenagers, would you want them stopping the BitDefender Services? I…
  • I will when I finally get to boot my freaking computer again.. BD is locking it up on boot and I cannot get the safe mode restore to work now and am trying to restore past the last windows updates... if I have to take this rude impossible software off this computer one more time its gone... I am not spending this much time…
  • Hello Are you talking about moving all the settings for the product in cloud via My Bitdefender? We have this implemented in our business products and all the settings are made from the online console. Thank you! Yes, so you can alter and change the state to a finer degree on the remote system. So your business suite does…
  • Hi I am glad yo hear that. Let me know if you have other questions. Take care. Well I hit another issue with blocking sites that shouldn't be blocked. There's no Whitelist capability so I opened a ticket to get that resolved as well. I'm satisfied that the functionality is there now however I would still like a bit more…
  • I wouldn't trust them, no way! This is just a scam to sell their product. Their support is a joke. Wait, I disagree. While there have been a lot of stability issues lately, they center around a lot of new features being introduced. As for the license key issue, I hit that already and if you need to open up a ticket, send…
  • I worked with Braiden on a chat session. What has to happen is that you need to install the Android BitDefender Parental Control App, then you'll have the device show up so you can associate the profile with the device. Once I did that the Android phone showed up and then I could associate it with the profile.
  • Hello You can set the VPN adapter from the firewall module to Untrusted ( http://forum.bitdefender.com/index.php?showtopic=35496 ) and after you can set a password for the product from Settings->General. Take care. So that implies a local touch to the system. Thanks, I'll try that. Also, any feature improvements in the…
  • Hello A major update for the parental control module was included in the last product update. Please make sure you have the latest build installed. After making the settings in My Bitdefender, there is a small delay between the servers and your client, but all the rules will be applied in the client in several seconds.…
  • Hello Can you please tell me if the issue was resolved in the remote session? Thank you! Actually no, there was a couple of things that couldn't be resolved. So with Today's update however I can now add Blacklisted items as well as look back in the history of applications and websites. The other licensing issues seem to be…
  • Hello Yes, it does, but only for the Windows operating systems. For Android we have a standalone application over here: https://play.google.com/store/apps/details?...l2013&hl=en Thank you! Thanks. Also, it looks like I can now blacklist and sort on the lists with my BD2013TS older license key now as of the update this…
  • Hello Bitdefender Sphere is actually a pack that has Bitdefender Total Security 2013, Bitdefender Antivirus Mac and Bitdefender Mobile Security & Antivirus included. You have all the details over here: http://www.bitdefender.com/solutions/sphere.html#Overview Let me know if you have other questions. Take care. Thanks it…
  • Hi Scott You are most welcome. The issue will be fixed soon from our side and all the licenses for Internet Security/Total Security(even from older products) will have all the features activated. Take care. Does the "Sphere" edition have all of the Parental controls as well? Thanks.
  • Hello Thank you very much for your feedback! I've talked with Tudor about your case, we are truly sorry for all the inconveniences. We are working very hard to solve all the reported issues, usually we release a product update per month, but last month and this one we released 2 or 3. You can check the status here:…
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