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John Doe...?
I just took advantage of the offer to upgrade to Bitdefender 2020. After paying for the renewed subscription, I received an email (as seen below) where I'm addressed as 'John Doe'. I also noticed how there's a spelling error in the text. It says 'för12 MÅNAD' which looks quite odd. First of all how 12 and MÅNAD is written…
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Finding the version of Bitdefender and how to save settings
Where can I see what version of Bitdefender I have installed? Maybe I'm just blind but would make sense to have it clearly visible directly somewhere on the Dashboard? It just says Bitdefender Antivirus Plus in the title bar. Looking via the Control Panel, it reports 23.0.16.72 which doesn't say much if that is the 2019 or…
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How to get rid of Bitdefender Wallet from Windows Explorer
I'm not using the Bitdefender Wallet feature and yet I have it in Windows Explorer under the View-Options menu as seen in the screenshot below. Not a big deal but would be nice if there was a way to get rid of it (not sure why it ends up here in the first place when not enabled?) when you don't use it.
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Excluded file still triggers detection
Today I was informed by Bitdefender one of my files were infected with Gen:Variant.Johnnie.145566 which I'm pretty sure is a false positive. I've already submitted it as such to your labs. While waiting I've added it to the list of exceptions but still when scanning this file, it's detected as infected. That shouldn't…
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Bitdefender and Chrome - what is going on?
Trying to figure out what is going on with Bitdefender and Chrome. I just got myself a Surface Go and after installing Bitdefender and Chrome, I noticed how the icon for Chrome changed to look like a white and blank document rather than the normal Google Chrome icon. I then found out chrome.exe is now found…
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.index files
I have a number of files called things like 29fd7968-3873-471a-8b44-5afba214a3d6.index about 2 MB each. They are located in random folders and I have a couple of them spread over my disks/partitions. Someone told me these kind of files could indicate some kind of malware or virus. I scanned the files and I also completed a…
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Security report
I would like to suggest you make a slight change to the security report found under file:///C:/ProgramData/Bitdefender/Desktop/SecReport/Updated/html/index.html The change I would like to suggest is to not make the title in yellow text and with an exclamation mark simply because you configured a couple of exclusions in…
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Exclusions for real-time scanning only
Being new to Bitdefender coming from using Avast for many years, I have a question on exclusions. If I create a file or folder exclusion, will that exclude the selected files and/or folders both during real-time scanning as well as manual scans? Reason for my question is I have a number of folders I don't want to include…
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Any way to report a possible false alert?
Today when I was doing a full system scan one file was reported being infected with a virus. The exact same file didn't trigger any alerts last week when it was scanned. I've had this file on my system for a long time and it comes from a reliable source which makes me think it's a false positive. Should also mention I have…
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Able to multi-select folders for exclusion
Would be very nice if you could pick multiple folders in the browse dialogue when selecting what folders you want to exclude from scanning. The way it is now where you have to select one folder at a time and then browse again to get back to the correct location is quite cumbersome.
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Shield advanced settings change by themselves
Just bought Bitdefender Antivirus Plus 2018 and have a question about a couple of the advanced shield settings. I've noticed how some of them as listed below are changed by themselves when I perform a full system scan. Scan network shares - changes from OFF to ON by itself Scan bootsectors - changes from ON to OFF by…
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Bitdefender does not automatically enter Movie Profile
Edited to add I'm using Bitdefender Antivirus Plus 2018 on Microsoft Windows [Version 10.0.16299.371]. As the topic suggests, as far as I can tell Bitdefender doesn't enter Movie Profile mode even after I manually added the .exe file starting my media player (Kodi). Of course, I also enabled the 'Activate profiles…
