Alex Stanciu ✭✭

Hello AboBaker, We are glad to hear that this sittuation have been solved . This issue was also discussed on this topic so please reply there if you encounter it again . Thank you.

Hello pcronje, In order to further investigate this sittuation please follow the steps bellow : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on the default C partition 3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista…

Hello gvittman, For start, please let us know on which Internet browser you have encounter this sittuation . Only the BitDefender Antiphishing toolbar integrates in your browser so you may try to disable it in order to check if this option is causing this sittuation. Here is what you have to do : 1. In Mozilla Firefox,…

Hello gvittman, We have contacted you through the email. Please respond when you have time . Thank you.

Hello baz, Please browse to the next location :C:\Program Files\BitDefender\BitDefender 2010, look after the "bdsmtpp.dll" file, right click on it and choose Properties. Click on the Version tab and let us what is the version that you have . Thank you.

Hello ScottS, Please take a screen-shot of one of the alerts that you receive, upload it on http://www.sendspace.com/, then post here the download link . Also, open BitDefender, click on the Settings button, choose the Expert Mode then click on Ok. Now, select the Privacy Control module and click on the "Registry" tab .…

Hello anomos, Please browse to the next location : C:\Program Files\BitDefender\BitDefender 2010, look after the "seccenter.exe" file and double click on it. Look if the BitDefender main window is showing up now. Close the window, right click on the BitDefender icon near your computer clock, choose "Show" and let us if the…

Hello daddieo, This sittuation requires further investigation. We would like you to go to the next link and run the BDSI and the Gmer tools as described in the article . After you obtain these reports , you will need to upload them here then reply with the download links . My colleagues from the Virus Analysis team will…

Hello francis farmer, Next time you will encounter the same issue please follow the steps bellow : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on the default C partition 3. Doubleclick on the supporttool.exe file .(in case you have Windows…

Hello cgb and Physt , @cgb: We are sorry for the late reply to this thread. We did not come up with a resolution until the last major update, because the file that was causing this issue is a very important BitDefender component and it had to be tested properly before its release. Also we had to be sure that the new…

Salutare g.caracas, Va trebui sa analizam un raport creat cu un tool care sa gaseste in locatia unde este instalat BitDefender. Va rugam sa urmati pasii din mailul pe care vi l-am trimis si apoi sa ne trimiteti raportul atasat . Desemenea, incercati sa dezactivati Firewallul BitDefender atunci cand aveti aceast problema si…

Hello dokuroc, Please try downloading the BitDefender installation kit from one of the following links then run it in order to install BitDefender and let us know if you managed to install BitDefender : BitDefender Antivirus 2010 32bit BitDefender Antivirus 2010 64bit BitDefender Internet Security 2010 32bit BitDefender…

Hello davey, It may be possible to be a display issue. Please browse to the next location from your system : C:\Documents and Settings\<user_name>\Application Data\BitDefender\Desktop\Profiles (Windows XP) or C:\Users\<user_name>\AppData\Roaming\BitDefender\Desktop\Profiles(Windows Vista or Windows 7), look after the file…

Hello TheNit, We will further investigate this sittuation to see what exactly is causing it and let you know if we need other reports from your system . Thank you.

Salutare scocs, Aceasta problema este cunoscuta si momentan se lucreaza la o rezolvare . Pana atunci te rugam sa accesezi urmatoarea locatie: C:\WINDOWS\system32 si sa stergi fisierul "user_gensett.xml" . Seteaza BitDefender sa afiseze bara de scanare si apoi restarteaza computerul. Multumesc.

Hello gabrielx1925, Do you receive a message that "BitDefender has encountered a critical error" when you try to update or there is another update error. If possible, please take a screen-shot of the message that you receive, upload it on : http://www.sendspace.com/, then post here the download link . Thank you.

Hello naito, We are currently working on a fix and as soon as it will be released we will add a post to this topic. Once again please accept our apologizes for any inconveniences this situation might have caused. Thank you.

Hello DubiousDinobot, Please follow the steps from the next topic and let us know if the same issue occurs . Thank you.

Hello Venturer, A solution will be to reinstall BitDefender using the latest kit from our website :http://download.bitdefender.com/windows/de...ty_2010_32b.exe or simply follow the steps from the next topic and send me a PM with the support tool report in order to investigate what is causing this sittuation. Thank you.

Hello gvittman, I could not find the support tool report in our database . If you have sent it from another email address please send me a PM with it . Also, until then, in order to further investigate this issue please follow the steps bellow : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender…

Hello gmdb and rujikin, @rujikin: If the support tool did not work, please follow the steps from the next article and send us the following reports through the email : "sysdump.tar", "bdfileinfo.log" and "bdregnode.reg" . @gmdb : We are sorry to hear about the issues that you encountered with our product. One of my…

Hello lhmathys, Please browse to the next location : C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner . Here you will see 2 folders with the following format : av32bit_XXXXX . Please access the folder with the highest "XXXXX " number then open the "Plugins" folder inside of it . Here you will find a…

Hello TimGot, You will find this information here : https://wiki.mozilla.org/Releases . Thank you.

Hello Venturer, You should simply open BitDefender in Expert Mode, click on the Update module then hit the Update now button. Reboot your computer if you are asked. After you restart your computer, in Expert Mode, click on the Registration module and tell us what BitDefender version do you have. It should be 13.0.18 . If…

Hello claudluciffer, We managed to identify what is causing this sittuation. Until we will release a permanent fix, please open BitDefender in Expert Mode, click on the Firewall module, then under the Settings tab click on the Advanced Settings button. Here, uncheck the Internet Connection Sharing option then click on Ok.…

Hello DeTard, Thank you for the reports . In order to further investigate this sittuation we would like you to follow the steps bellow : 1. For start, please delete the files that are automatically created on your C drive: pc_sign.slf, pcconf, pcwords.dat and pcwords2.dat . 2. Now, follow the instructions bellow : a. Go to…

Salut tim5475, Multumim pentru fisier. Mai avem nevoie de cateva rapoarte de pe computerul tau. Mai jos ai pasii pe care trebui sa-i urmezi : a. Mergi la Start-> Run b. Tasteaza cmd si apasa Enter c. Tasteaza cd %programfiles%/bitdefender/bitdefender 2010 apasa Enter d. Tasteaza supporttool.exe /livesrvtrace on si apasa…

Salut tim5475, Daca este posibil, va rugam sa accesati urmatoare locatie : C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Events (pentru Windows XP) sau C:\ProgramData\BitDefender\Desktop\Events ( pentru Windows Vista sau Windows 7 ) . Aici veti gasi un fisier numit "history.xml". Va rugam sa i-l…

Buna seara, V-am trimis raspunsul prin email . Multumesc.

Hello SkrunchBoy, BitDefender game Safe is not compatible with Windows 7 . That is why, you can upgrade for free to BitDefender Internet Security 2010 and use the Game Safe license key in order to register it. You can find here the instructions that will help you perform the upgrade. Thank you.