Bitdefender aktualisiert nicht automatisch

xeltix

Die automatische Aktualisierung ist eingeschaltet, trotzdem muss ich das Update von Hand anstoßen. Ich weiß nicht warum dies nicht automatisch läuft, ich habe noch einen Zweiten PC, da klappt dies, kennt da jemand eine Lösung?

Flexx

https://community.bitdefender.com/de/discussion/98411/bitdefender-aktualisiert-nicht-automatisch

Try repairing your Bitdefender product: https://www.bitdefender.com/consumer/support/answer/13429/

If the issue persists, kindly contact the Bitdefender support by visiting https://www.bitdefender.com/consumer/support/ 

Depending on the product you've selected and the type of issue you're facing, you can get in touch with a support representative via email, chat, or phone.

If you choose email, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket number you received on your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team. 

Regards

xeltix

I repaired Bitdefender. That helped, after restarting today the program was updated.

Best regards

CoDgerry

didn't help me.

it updates ever hours IF the PC is running.

But if my PC goes into standby for - let's say 2 days - , it does not update itself after I log in. So the first hour using my PC I have database info from 2 days ago. I can visit malicous websites and download viruses for one hour without Bitdefender even thinking about updating itself.

CoDgerry

"ever hours" lol sorry for the typo. It's supposed to say "every hour"

CoDgerry

@Alexandru_BD

Seriously I've tried reinstalling, uninstalling etc. my internet connection is flawless too.

"last update 5h ago" and that was manually as well.

It would be nice to have an AV that updates it's databases automatically ^^

btw then a major product update installed on its own while I was in a game and asked for a restart. I got an error message from Microsoft AV that no AV was active. wtf

Alexandru_BD

Hello @CoDgerry,

Regarding that AV notification, in newer versions of Windows, shut down or sleep is no longer equal to restart, due to performance considerations of the operating system. So unless the user explicitly restarts the system, he would no longer be able to replace the update files as he used to do before - that's about what was wrong with deferring service restarts until the machine is restarted the way they used to be. That's why a new flow appeared, so that we can allow updates to be carried out when necessary and ensure the devices are restarted properly.

As the notification says, Bitdefender services will restart. This means that Windows will give the user a message that he is no longer protected in the few seconds that Bitdefender services stop and start. It is important, however, that the user sees this pop-up from Bitdefender before seeing the message from Windows, because otherwise it will seem like there is a problem with the antivirus. Some modules are turned off for a very short time while the patch is being applied. Bitdefender has many systems that back up each other and provide protection. By design, the developers would not make an update system that would leave customers vulnerable in any way.

CoDgerry

https://community.bitdefender.com/de/discussion/comment/334494#Comment_334494

Alright thanks for the answer about "not being protected" while Bitdefender restarts.

What about the other part of my question?

Alexandru_BD

Cheers @CoDgerry,

I replied to you on the other thread as well. 🙂