BitDefender Question(s)

jillv46

Is there a way to have bitdefender not run when I restart my laptop? And also is there a way to lower the ram/CPU etc it uses? Like rn it's using 10GB and idk how to lower it

Flexx

https://community.bitdefender.com/en/discussion/102219/bitdefender-question-s

Currently, it is not possible to permanently disable the Bitdefender product, even after a system reboot or powering the system back on. Regarding bdservicehost consuming excessive memory, please refer to the link provided below.

https://www.bitdefender.com/consumer/support/answer/87461/

Regards

Alexandru_BD

Hi @jillv46,

What Bitdefender version do you have? I know some improvements were applied in the latest build 27.0.44.217 where high RAM usage by bdservicehost under certain conditions was fixed. Of course, there can be several reasons why this happens and you won't know for sure until you take a closer look at the specifics (e.g. logs from the device, Support investigation).

Although bdservicehost is designed to operate efficiently, some users have encountered higher than expected CPU and memory usage over time. If the RAM usage goes through the roof and performance is affected, chances are something is not right or there is an incompatibility between the system and the antivirus. But before making any assumptions, there is always a checklist to follow.

Sometimes, even adjusting the scanning options can make a huge difference. For example, you could schedule scans during periods of low computer usage or decrease the scanning frequency. Otherwise, if the antivirus is scanning the whole device whenever you have 20 tabs open and you are also streaming, writing emails and working in photoshop, surely you will notice a decrease in performance. Setting exclusions can also help, if the problem appears only when using a certain program or when compiling software into a particular directory, etc. add those specific apps and the folders they are accessing to the exceptions list in Bitdefender.

Now, if the usual troubleshooting steps don't make a difference, I think it's best to reach out to the Support teams for assistance. As each device is unique in terms of configuration, usage, compatibilities, performance and so on, I don't think there's a one-size-fits-all kind of approach. Thus, analyzing the context in which this high consumption happens can be revealing and only Bitdefender Support can help you with that. If necessary, you can use the link below to contact them:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes and what was discovered there.

Regards,

Alex

jillv46

https://community.bitdefender.com/en/discussion/comment/346450#Comment_346450