Problems with startup of PC and browser.

Q1: "Updating encountered an error (error code: -1002, Could not resolve server). Please check your internet connection and try again."

A second try succeeds.

What is happening here?

Q2: At PC startup and startup of Firefox browser with VPN off, when I try to connect to google it times out. Then same with mychart.
Then if I start VPN and it still won't connect. I tried again after VPN is on 15 minutes and I could access google and mychart.

What is happening here?

Comments

  • I'm still having trouble. I am using a public WiFi of an apartment building. When I start my PC, turn on VPN, and try to link to this Bitdefender expert community I fail. I get the following message:

    ============================
    Unable to connect
    An error occurred during a connection to community.bitdefender.com.
    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer’s network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

    ==========================================

    Then I turn off VPN, refresh, and the page connects.


    Then I turn on VPN and I can post this message.

    Is this normal and expected? What explains this? What is happening when a web page won't accept a VPN ink.

  • This is repeatable.

    When I start my PC, turn on VPN (to Chicago), start Firefox with this page (https://community.bitdefender.com/en/discussion/102357/problems-with-startup-of-pc-and-browser#latest) in the address bar - I fail.

    The message is the same as above.

    Then I turn off VPN, refresh, and the page connects.

    Then I turn on VPN and I can post this message.

    What is happening when a web page won't accept a VPN-on link?