Pc Runs Very Slugish

Jack810

Since I installed the BitDefender 2010 Security Suite my PC, sometimes, runs very slugish. The "vsserve.exe" process takes >90% of the CPU capabilities, the BitDefender icon appears gray on the bottom toolbar. I am using Windows XP with all the updates.

I tried double-clicking the grey icon and "Update Now", but nothing happened http://forum.bitdefender.com/style_emoticons/default/dry.gif

I also tried, twice, to run the "BitDefender Support Tool", but it seems to get hung up, and it doesn't finish "Step 2 /3 ", even after 30 mins (?) http://forum.bitdefender.com/style_emotico...fault/angry.gif

Any suggestions?

Thanks,

unknown

Hi Jack,

Please complete the following steps and send me the logs generated at the end of these steps as listed below:

1. Download THIS tool

2. Locate and open 'sysdump.exe'

3. A command prompt window will appear on your screen. Please note that the information gathering process can take a several minutes therefore please wait until the window disappear by itself.

4. The result will be the file called 'SYSDUMP.TAR'

When you have the sysdump.tar please upload it HERE and send me a PM with the download link.

Regards,