Other bitdefender products and services

Other bitdefender products and services

Online Store

I need some help, I hope this is right section for it.


First of all when I try to buy the licence for BitDefender at the https://store.bitdefender.com, my browser is showing a security threat (cannot validate SSL certificate for this site).


The second issue is that when I was trying to contact your Support department about this issue, I cannot post anything from the Webpage, as it seems that whatever captcha I enter it is always failing.


Please advice.

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Comments

  • edited September 2010

    Hello adam.h.


    What browser are you using? Can you provide a screenshot of the security warning?


    Regarding the Captcha issue when contacting the Sales department, attempt to notice the difference between "1 <-> I" and "0 <-> O". In the near future, we will try to automatically substitute these characters. However, there is no captcha verification when contacting Support, which I recommend.


    If issue still persists, try using a different browser (e.g. Firefox, Chrome, Opera).

  • certbitdef.jpg


    It still happens with Chrome. It is showing nice red skull instead of green https sign and after clicking it I can see details as above.


    However with Firefox it went just fine (no security issues).


    Regarding captcha - I was aware about 1/I O/0 etc. I tried even to generate combination without these characters and no luck. But this was with Chrome as well, I did not try another browser here.

  • In order for the responsible team to reproduce this situation, I would like to know the following additional information:


    -Windows operating system


    -Chrome version (setting button -> About Google Chrome)


    Thanks :)


  • -Windows operating system


    XP Professional SP3


    -Chrome version


    6.0.472.53

  • Hi


    Sorry for the delayed reply.


    The situation has been resolved.


    Thank you.

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