Online Store

adam.h.

I need some help, I hope this is right section for it.

First of all when I try to buy the licence for BitDefender at the https://store.bitdefender.com, my browser is showing a security threat (cannot validate SSL certificate for this site).

The second issue is that when I was trying to contact your Support department about this issue, I cannot post anything from the Webpage, as it seems that whatever captcha I enter it is always failing.

Please advice.

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Comments

George R.

Hello adam.h.

What browser are you using? Can you provide a screenshot of the security warning?

Regarding the Captcha issue when contacting the Sales department, attempt to notice the difference between "1 <-> I" and "0 <-> O". In the near future, we will try to automatically substitute these characters. However, there is no captcha verification when contacting Support, which I recommend.

If issue still persists, try using a different browser (e.g. Firefox, Chrome, Opera).

adam.h.

It still happens with Chrome. It is showing nice red skull instead of green https sign and after clicking it I can see details as above.

However with Firefox it went just fine (no security issues).

Regarding captcha - I was aware about 1/I O/0 etc. I tried even to generate combination without these characters and no luck. But this was with Chrome as well, I did not try another browser here.

George R.

In order for the responsible team to reproduce this situation, I would like to know the following additional information:

-Windows operating system

-Chrome version (setting button -> About Google Chrome)

Thanks

adam.h.

-Windows operating system

XP Professional SP3

-Chrome version

6.0.472.53

rootkit

Sorry for the delayed reply.

The situation has been resolved.

Thank you.