Response From Bit Defender Support

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Does Bit Defender respond to emails? I have written twice for help over a long period of time and have never gotten a response.


Any suggestions? Is there actually tech support? Can I do something live rather than email??


Thanks,


Lynne

Comments

  • csalgau
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    I believe direct email support has been discontinued some time ago, in favor of a support request form on our support page. Those inquiries would then be followed up by email. If this is your case, you should have received a ticket id for your request. Could you please send those to me or a colleague via PM?

  • George R.
    edited January 2011
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    Hello lynne,


    Our U.S. local phone number is: 1-954-928-2780


    I have found 3 support requests under the current email address associated to your forum account. Two were answered in good time - ticket ID 201012271042362 & 201006071010075


    The latest request (ticket ID 201101081004735) was sent to a deprecated contact address (support at bitdefender dot com). These emails are answered automatically and customers are redirected to use the online form at http://www.bitdefender.com/site/Main/contactForm/


    For malware related issues please call us / use the online form or post a new topic here