Bitdefender Pchooklaunch64.exe Error

Bitdefender Internet Security 2011.

Since a couple of days, suddenly i get a message that says

PCHOOKLAUNCH64.exe

Unknown Software exception (0xc0000417)

Location 0X751a4fco

Please press..... to stop, close (or something like that)

And when i go to see in the program files from bitdefender, that file isn't there anymore (until i reboot the PC).

Bitdefender still runs, scans and updates.

I've seen that is still am using the version 14.0.24.330

Even right clicking in the tray icon won't update the version

I'm using Windows 7, 64-Bit

What is the problem?

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This error window popped up in the middle of working on MSWord.

pchooklaunch32.exe - No Disk

There is no disk in the drive. Please insert a disk into drive E:.

There were no disks in any of my drives and I wasn't doing anything to access a disk drive. The only other applications running were Outlook and IE.

Just loaded BD internet security 2011 yesterday. I am not a techy user. I want the problems to go away, or a download to make BD work right or my money back.

What are you doing about all the problems BD?

Hi voipboy,

Sorry for our delay. Can you attach a screenshot with the error message you are receiving, please ?

How to take a Screenshot:

1. When the window is on the screen please press the "PrintScreen" key ("PrintScreen" is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows's clipboard);

2. Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation (Start > Program > Accessories > Paint));

3. Paste the picture in a new Paint document;

4. Save the file in JPEG format.

Thank you!

same here <img class= " /> i have been patient for more then a month, no more " /> " /> " />

pchooklaunch64.exe - Application Error

---------------------------

The exception unknown software exception (0xc0000417) occurred in the application at location 0x75524fc0.

Click on OK to terminate the program

---------------------------

OK

---------------------------

will never buy your product ever again... this is a third or fourth major problem with your software since i bought it

Error message as attached......

I have to say I personally have always had a very good experience of Bitdefender until this error started appearing randomly.....and yes it is really quite annoying.

Hello,

The issue you encounter should be now resolved with the release of the latest BitDefender product update. You can read more details about the fixed issues at the link below:

http://forum.bitdefender.com/index.php?showtopic=24593

If the issue still persist please provide me with the Support Tool log and a screenshot of the error message you receive.

Regards,

Hello,

wemhof: right click on the BitDefender icon in the system tray and select "About". Create a screenshot of that window and attach it to this topic. In what language do you have BitDefender installed ?

Hello,

Make sure you update BitDefender to the latest build and you install all the product updates available. Right click on the BitDefender icon in the system tray and select "Update Now". Wait for the process to complete then restart the PC. After restart right click on the same icon in the system tray and select 'About'. Post a screenshot of that window and let me know if the issue persist after the updates are installed and the PC restarted.

Regards,

Hi voipboy,

Sorry for our delay. Can you attach a screenshot with the error message you are receiving, please ?

How to take a Screenshot:

1. When the window is on the screen please press the "PrintScreen" key ("PrintScreen" is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows's clipboard);

2. Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation (Start > Program > Accessories > Paint));

3. Paste the picture in a new Paint document;

4. Save the file in JPEG format.

Thank you!

Hello,

pehap:

voipboy:

The issue still persist after you updated to the latest build ?

Right click on the BitDefender icon in the system tray and select "Update Now". Wait for the process to complete then restart the PC.

Hello,

pehap:

voipboy:

The issue still persist after you updated to the latest build ?

Right click on the BitDefender icon in the system tray and select "Update Now". Wait for the process to complete then restart the PC.

Hi yup still getting the error after the update has been applied: Running version 14.0.28.351

Hi yup still getting the error after the update has been applied: Running version 14.0.28.351

Thanks for posting this information as it will aid BD tech support.

Regards,

Thanks for posting this information as it will aid BD tech support.

Regards,

Any updates on this Im still getting this error - I'm due to renew my licence soon but may be forced to look at an alternative solution.

Hi,

Please check your email associated with your forum account for further information on the issue you encounter. Thank you for the feedback, it was sent to the respectful department. As soon as I will have the answer from the Dev. team I will let you know.

Regarding the license renewal, please also include in your email reply the key. I would like to forward it to my colleagues from the Sales department for a 3 months extension, as a compensation for the issues you have/had with the pchook crashes.

Ticket ID: 201103011013546.

Looking forward to your answer!

Hello,

Open BitDefender and switch it to Expert View. Go to the Update module and click on 'Update Now'. Let me know what happens. Right click on the BitDefender icon in the system tray and select 'About'. Post the build along with the language on the BitDefender software.

Regards,

Hello,

Open BitDefender and switch it to Expert View. Go to the Update module and click on 'Update Now'. Let me know what happens. Right click on the BitDefender icon in the system tray and select 'About'. Post the build along with the language on the BitDefender software.

Regards,

Well,

I've tried it another way.

I did the following

This is on Win7 Dutch. 64-bit

Start => All Programms => Bitdefender 2011 => Repair, Change or remove.

There I chose Repair and Bitdefender repaired itself and since then there is no Pchooklaunch64.exe error

But, i did what you said.

Bitdefender updates (final update ok)

The language from bitdefender is Dutch.

Bitdefender internet security 2011: The build is 14.0.24.330

Hi,

Please check your email associated with your forum account for further information on the issue you encounter. Thank you for the feedback, it was sent to the respectful department. As soon as I will have the answer from the Dev. team I will let you know.

Regarding the license renewal, please also include in your email reply the key. I would like to forward it to my colleagues from the Sales department for a 3 months extension, as a compensation for the issues you have/had with the pchook crashes.

Ticket ID: 201103011013546.

Looking forward to your answer!

Hi there

Can you please resend an email to me for me to send back my key as I seem to have deleted it in error!

Thanks

Hi there

Ticket ID: 201103011013546

I have emailed my licence details as requested in order to get my licence temporarily extended whilst you resolve the issues and have had no reply?

Hi,

As the new build for the Dutch version of BitDefender has been released please make sure you also install it. You can do that by right click on the BitDefender icon and select 'Update Now'. Please let me know if the issue still occur.

The new build should be: 14.0.28.351

Regards,

Hello,

Key sent via email. Ticket ID: 201103011013546.

Regards,

Check again email was sent about 1 hour ago. Also added a note to the ticket for my colleagues from Sales Department. They will contact you further with new details about the license key.

Please stop opening topics related to the same issue you encounter, simply reply to the last answer you receive from me or any of my colleagues but in the same topic. Last but not least, with all the respect, however I am also off duty from time to time so please keep in mind that it may take up to 48-72 hours since you will get an answer to your query.

Best regards,

Hi,

As the new build for the Dutch version of BitDefender has been released please make sure you also install it. You can do that by right click on the BitDefender icon and select 'Update Now'. Please let me know if the issue still occur.

The new build should be: 14.0.28.351

Regards,

Now the new build is 14.0.28.351

Hi Alex,

Adrian, a colleague of mine, sent you an email and explained the situation on January 31st. The fix will be released on all languages, including Romanian around 15th of February. When you try to update you get the message 'No updates available' ?

Hi DanyDan, i also got the same problem of error, could you mind to lead me how to fix it?

your co-operation if very much appreciated,

thanks and regards,

@skeddan - to answer your questions:

1) In the Windows System Tray next to the system clock, right-click on the red BD icon to open the context menu. Then left-click on 'About' to display the build number and other information.

2) To update to the latest build, again in the Windows System Tray next to the system clock, right-click on the red BD icon to open the context menu. Then left-click on 'Update Now.' This will update both the BD program and the virus definition files.

Regards,

Hi Every body,

Up to last week BitDefender was giving me troubles with the icon in the system tray becoming gray and slowing down my computer up to require more than 10 minutes to turn it off.

I have followed the step I found on the forum to uninstall BitDefender (with Uninstall Tool), clean the system registry and reinstall BitDefender.

Now everything is working smoothly, except for pchooklaunch32.exe. After 30-90 minute from the moment I turn on the PC, it regularly crashes; these are the details of the error message:

AppName: pchooklaunch32.exe AppVer: 14.0.28.74 ModName: msvcr90.dll

ModVer: 9.0.30729.4148 Offset: 0003523b

I have installed BitDefender Internet Security 2011 Version 14.0.20.351 running on Windows XP SP3.

My PC is a AMD Athlon 64 X2 Dual Core 4800+ 2.51 Ghz RAM 960MB

My main question is: Is my PC protected when pchooklaunch32.exe crashes?

Enjoy your week end.

Hello,

Yes, the PC is protected. The pchooklaunch file is associated with the Parental Control traffic filtering. Lets first generate the Support Tool logs (first regular step in troubleshooting any type of issue) and analyze it. I have created a ticket on your behalf with ID: 201103211007604 and sent you a possible resolution via email. Please let me know if the issue is resolved after you replace the file.

Looking forward to your answer!

Regards,

Hi Nikki

i'm running build 14.0.28.351 but still getting the error, any ideas how to fix?

Regards

This morning I have followed the steps listed in the e-mail I have received.

Up to now Pchooklaunch32.exe has not crashed, I will keep monitoring it and updating the post if something happens.

Thank you.

Please follow the procedure below to have BD tech support investigate your issue further.

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,

Hello,

Is the issue resolved now with the new file you replaced ? I have sent you an email on 03/24/2011 00:27:48 Please let me know if the issue occurred in the past week or not as I need the feedback for the Dev. Team.

Thanks!

Hello,

I have the same problem.

My build is 14.0.28.351.

I'm running Windows 7 Ultimate SP1 32bit.

My system is "clean" (no programs installed) because I've just installed Windows.

I have a HP notebook - Dual-Core 2.0GHz, 3GB RAM.

Thank you!

recently after i installed windows 7 SP1 final, i have this kind of error

it is annoying cause it slowdown my PC, it is not the first time also, i also have this kind error message last month, but it disappear cause i run auto update and my PC online 24/7. Now the same error is back... i think it is related with antivirus... cause PC seems more responsive when i disable it .

please fix this error

thx

recently after i installed windows 7 SP1 final, i have this kind of error

it is annoying cause it slowdown my PC, it is not the first time also, i also have this kind error message last month, but it disappear cause i run auto update and my PC online 24/7. Now the same error is back... i think it is related with antivirus... cause PC seems more responsive when i disable it .

please fix this error

thx

I also have this error with my Bitdefender IS 2011 for a couple of days now, but with Win 7 X64 without SP1. I hope they fix this soon.

Hello,

kent8: I've created a ticket on your behalf with ID: 201103291008276. Please check your associated email address for further instructions then let me know if the issue is now resolved.

Tazzietech: you had an open ticket with my colleague Carmen. In that ticket she sent you some instructions on how to resolve the issue you encounter. Did you follow the enclosed steps ? Did you reinstall BitDefender since then ? Let me know the current state of the issue so I can provide you with an appropriate resolution. Ticket ID: 201102021045573.

Malster: I've also created a ticket for you in order to resolve the issue you encounter. Ticket ID: 201103291008375. Confirm via email and by posting here if the issue is now resolved.

Regards,

Hello,

I created a ticket for both of you with the following IDs. Please confirm that the issue is now resolved.

@Clauluciffer: 201103291010403;

Alex: 201103291010396;

Please confirm via email or by posting here that the issue is resolved after following the suggested solution.

Regards,

Hello,

I created a ticket for both of you with the following IDs. Please confirm that the issue is now resolved.

@Clauluciffer: 201103291010403;

Alex: 201103291010396;

Please confirm via email or by posting here that the issue is resolved after following the suggested solution.

Regards,

ok, i have the file, trying it now...

Hello,

I am having the exact same problem as Alex N and claudluciffer. How do i resolve this problem?

Hello Minidaz,

Please read our Forum Rules and the suggestions on how to ask for assistance. Keep in mind that you need to provide us with at least the basics information about your PC details and architecture (32-bits or 64-bits) in order to provide you with the correct answer. You can read the Forum Rules and how to post at the link below:

http://forum.bitdefender.com/index.php?act...f=190&id=18

Do you get the same error message related to pchooklaunch64.exe or to pchooklaunch32.exe ?

As a good will gesture on my behalf since it was your first post, I created a ticket with ID: 201103301009561 (this won't happen again without a proper post). Check the email address associated with your forum account for instructions on how to resolve the issue you are facing. Please confirm that the issue is now resolved.

Kind regards,

I am running BitDefender Internet Security 2011 on Windows 7 64, Build 14.0.28.351. I randomly receive a pchooklaunch64.exe Unhandled Exception error. Is there a fix for this?

I struggled three times with installing BD 2011 total Security, and finally just downloaded the offline and installed it. Worked through the install, now I get this pchooklaunchx64.exe failure message. Doesnt effect BD in any way it seems. More annoying that anything else, but I googled it and cant find a way to stop it from coming up. Hoping to find some success here in the forums. Does anyone know how to prevent this error from continually coming into my bleak little HTPC world.

Hello,

Follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.

Looking forward to your answer!

Hello Danny,

Follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.

Looking forward to your answer!

Kind regards,

Hi Gary

I have done this, please let me know if I can provide further info.

Regards

Sked

Please follow the procedure below to have BD tech support investigate your issue further.

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,

DanyDan will respond to you once he has had an opportunity to review your log files.

Regards,

Hi Sked,

I have received your PM and created a ticket on your behalf with ID: 201104051011161. Replace the file as instructed in the email and let me know if the issue is now resolved.

Best regards,

I have this error too so I need some help. Thank you!

Windows 7 x64 ServicePack 1

Hi there,

I have forgotten my Bitdefender 2011 Parental Control password.

I'm using Bitdefender Total Security 2011, on Windows 7 my PC architecture I have no idea.

My registration email: sammy.vandenbroeke@skynet.be

My registration key: XXXXXXXX

Thanks in advance,

Sammy Van den Broeke

Check again email was sent about 1 hour ago. Also added a note to the ticket for my colleagues from Sales Department. They will contact you further with new details about the license key.

Please stop opening topics related to the same issue you encounter, simply reply to the last answer you receive from me or any of my colleagues but in the same topic. Last but not least, with all the respect, however I am also off duty from time to time so please keep in mind that it may take up to 48-72 hours since you will get an answer to your query.

Best regards,

mines broke too , could you send me the file and instructions please ?

thanks

Hello,

I've created a ticket on your request with ID: 201109081002808. Please confirm that the issue is now resolved.

Best regards,

Hi Dany,

I have gotten the mail but there doesn't seem to be any attached file to it ?

Thanks in advance,

Sammy

Hello,

I've created a ticket on your request with ID: 201109081002808. Please confirm that the issue is now resolved.

Best regards,

No, the issue is not resolved.

Hi Dany,

I have gotten the mail but there doesn't seem to be any attached file to it ?

Thanks in advance,

Sammy

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