Scan Failed! Could Not Check The Computer For Viruses.

Bitdefender Online Scanner successfully updates its virus database, then I click "Start Scan". But it is unable to do the scan, it tries - but then it says:

"Scan Failed! Could not check the computer for viruses."

NOTE: I have already read the article "Troubleshooting BitDefender Online Scanner" here from http://www.bitdefender.com/site/KnowledgeBase/article/155/

And followed it to the letter.

I did the following:

1) Set Internet Explorer's security level to Medium-High or less.

2)added these to my trusted site zone: - see NOTE below about this site addresses

http://*.bitdefender.com

http://a248.e.akamai.net

http://ssl-hints.netflame.cc

3) Restarted IE as Administrator.

Still does not work. Please also

NOTE: Newest version IE-9 does not allow putting websites with "http://" in the Trusted list, it now requires, "https://". So when I added the above sites to trusted list I added the 's' as in "https://*.bitdefender.com" - Again it does not allow otherwise and explicitley says so. Unless you have newest IE-9 please do not say "Well it works for me." - because you are using a different version.

Is there a new way to get this to scan? Bitdefender should update their procedures for IE-9.

My System: Vista32bit, IE-9 (downloaded today from MS).

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Comments

Alvin Simon

Same problem here. Started maybe two days ago as well.

darth

I did the standard troubleshooting, disabled all other programs, scanned my pc with other online scanner, checked active tasks, even looked into "hosts" file to check for blocked IP's.

One month ago it was working, now I get the message mentioned above. I didn't launch IE during that time (I use it only for online scanners), installed only some Firefox add-ons and 1 java game (IE or anything else was not affected). Soz for my english.

My config:

Win XP 32 bit sp 3, IE 8

Cristi Raducu

The online scanner is undergoing a major upgrade process and it will be unavailable for a period of time.

I will post here as soon as it goes online.

Sorry for any inconvenience created.

ghjkl

The online scanner is undergoing a major upgrade process and it will be unavailable for a period of time.

I will post here as soon as it goes online.

Sorry for any inconvenience created.

Thanks for finally giving us an update, it would be nice if instead of Bitdefender Online Scanner giving us a cryptic message saying "Scan Failed! Could not check the computer for viruses." it would actually say "The online scanner is undergoing a major upgrade process and it will be unavailable for a period of time." even better would be if you can just take offline the whole Bitdefender Online Scanner until the upgrade process is done.

PS Any ETA for when its going back to online?

darth

Well, it redirects now to "quickscan", which scanns "only" active processes, add-ons, current internet activity etc, will the old scanner be back or do we have to buy the product to scan all files? (everything mentioned above is relatively easy to "scan" manually- msconfig, netstat, task manager...)

Cristi Raducu

The online scanner has been temporarily replaced by the quick scanner.

I will post here when the online scanner will be up and running.

AmigaMan

thanks for the heads-up Cristi, I've been pulling my hair out trying to get the full Online Scan to work, of course this was before I found this thread...

I hope its back online soon as it is without doubt the best free online scan and an absolute invaluable tool for me in helping the non-techie to diagnose their ailing puters.

I'll keep checking this thread for updates.

ghjkl

Cristi Raducu is there still a plan to bring back the online scanner??

rootkit

Sorry for the delayed reply.

We can not provide an ETA for the online scanner.

Until will be up and running again, please use:

http://quickscan.bitdefender.com/

Thank you in advance for understanding.

Have a nice day.