Segmentation Fault Error When Trying To Scan

I just downloaded and install

BitDefender-Antivirus-Scanner-7.6-4.linux-gcc4x.amd64.deb.run

from link provided by BitDefender on registration. After installing I provide the key and Click on Scanner. The program get shutdown. So I go into terminal and give command bdgui. Program started and same - clicking on Scanner program shut down , and on terminal it says - Segmentation fault.

I am using Ubuntu 10.04 64bit

Ram 8GB

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unknown

Hello,

Please run as root:

# ulimit -c unlimited

# bdgui

After you click on Scanner you should see something like: Segmentation fault - core dumped in console.

In the current directory you should have a file named "core". Please send it to us in an archive.

Thank you

aniruddha

Hello,

Please run as root:

# ulimit -c unlimited

# bdgui

After you click on Scanner you should see something like: Segmentation fault - core dumped in console.

In the current directory you should have a file named "core". Please send it to us in an archive.

Thank you

I submitted the archive file using "http://www.bitdefender.com/site/Main/contactForm/" link. Can u give me a email id, so I can send this file using email.

I can not attach the file in reply because it doesnt allow saying "Upload failed. You are not permitted to upload this type of file"

nikki605

@Aniruddha - BD tech support always suggests using a free file sharing website to upload files like this. You can use a website like sendspace.com or mediafire.com. After you upload your file to the site, you will be given a download link. Copy that download link and then paste it in a PM to Dan P. Be sure to include a link to this topic in your PM so that he knows what the uploaded file is in reference to.

Regards,

aniruddha

@Aniruddha - BD tech support always suggests using a free file sharing website to upload files like this. You can use a website like sendspace.com or mediafire.com. After you upload your file to the site, you will be given a download link. Copy that download link and then paste it in a PM to Dan P. Be sure to include a link to this topic in your PM so that he knows what the uploaded file is in reference to.

Regards,

I sent mail alongwith download link to Dan P.

unknown

Hello,

We tried to reproduce your issue without success. Please let us know if it is possible to have a remote session to your machine. If it is possible, I'll create a ticket and we'll continue to communicate there.

Thank you

aniruddha

Never mind, I switched to the other antivirus product. I had no. of malware on my external drive and really needed to cleanup. And Bitdefender wasn't working.

rootkit

Thank you for your feedback.

Should you need any further assistance, please do not hesitate to contact us.

I declare this topic closed.

Have a nice day.