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Update Reboot Required
This is the first time to use Bitdefender and have total security 2012 installed. Every time an update is performed
I am required to reboot the computer and even if I do reboot the next update I am prompted to reboot again.
I will get about 60 prompts a day to reboot probably more because i will delete the threads regulary
So frustrating I had Kaspersky before this and was only prompted to reboot once every couple of months.
Any sugestions to fix this?
Comments
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Hello,
In order to troubleshoot the issue you are encountering please send us a Support Tool log generated as explained below:
[how to GENERATE A STANDALONE SUPPORT TOOL LOG]
. Save and extract the Bitdefender_Supporttool tool to a location of your choice:
http://www.bitdefender.com/files/Knowledge...Supporttool.exe
. Double-click on the Bitdefender_Supporttool.exe file (if you are using Vista or Windows 7, right-click on the Bitdefender_Supporttool application file and select "Run as Administrator");
. Fill in the required information and press the "Next" button (make sure you use a valid email address and include a detailed description of the issue you are encountering);
NOTE! If you want to reproduce the issue and enable additional logging you will have to restart the computer and then use the Support Tool again after reproducing the issue to complete the data gathering;
. A file will be created on your desktop (BDSP_*); send it to us in reply to this topic a download link for it.
You can upload the file to any of the file sharing servers below:
Regards,0 -
Hello
The same problem here too: reboot required. Is there a fix?
Regards,
Moses0 -
Moses - please follow the same instructions DanyDan gave to the OP and send the SupportTool log files to him.
Regards,0 -
Hello,
In order to troubleshoot the issue you are encountering please send us a Support Tool log generated as explained below:
[how to GENERATE A STANDALONE SUPPORT TOOL LOG]
. Save and extract the Bitdefender_Supporttool tool to a location of your choice:
http://www.bitdefender.com/files/Knowledge...Supporttool.exe
. Double-click on the Bitdefender_Supporttool.exe file (if you are using Vista or Windows 7, right-click on the Bitdefender_Supporttool application file and select "Run as Administrator");
. Fill in the required information and press the "Next" button (make sure you use a valid email address and include a detailed description of the issue you are encountering);
NOTE! If you want to reproduce the issue and enable additional logging you will have to restart the computer and then use the Support Tool again after reproducing the issue to complete the data gathering;
. A file will be created on your desktop (BDSP_*); send it to us in reply to this topic a download link for it.
You can upload the file to any of the file sharing servers below:
Regards,
I have the same problem. I did as you say and uploaded the file here http://www.sendspace.com/file/dlpdix
I'm waiting for your reply.0 -
Hello,
Lse: - Registry Mechanic 10.0 installed;
Please uninstall it then repair BitDefender as explained below. Check to see if the issue persist and let me know.
- click on the Windows Start menu button;
- go to All Programs;
- go to BitDefender 2012;
- click on Repair or Remove;
- follow the on-screen instructions and restart the PC each time you are requested to;
- check to see if the issue persist: Right click on the BitDefender icon in the system tray after the repair process has finished then restart the PC;
- check for BitDefender updates again and see if it will request for another reboot. If so please post a screenshot of that message.
Looking forward to your answer!0 -
Hello,
The problem is not fixed. Reboot required after every update. I disabled all alerts in bitdefender window setting. I do not know that it is OK. I hope that this will be fixed.
Moses0 -
Hi,
Please send me the file update_settings.xml from:
C:\Program Files\Bitdefender\Bitdefender 2012\settings\system
Thank you.0 -
Hello,
In order to troubleshoot the issue you are encountering please send us a Support Tool log generated as explained below:
[how to GENERATE A STANDALONE SUPPORT TOOL LOG]
. Save and extract the Bitdefender_Supporttool tool to a location of your choice:
http://www.bitdefender.com/files/Knowledge...Supporttool.exe
. Double-click on the Bitdefender_Supporttool.exe file (if you are using Vista or Windows 7, right-click on the Bitdefender_Supporttool application file and select "Run as Administrator");
. Fill in the required information and press the "Next" button (make sure you use a valid email address and include a detailed description of the issue you are encountering);
NOTE! If you want to reproduce the issue and enable additional logging you will have to restart the computer and then use the Support Tool again after reproducing the issue to complete the data gathering;
. A file will be created on your desktop (BDSP_*); send it to us in reply to this topic a download link for it.
You can upload the file to any of the file sharing servers below:
Regards,
Regards
I have same problem when I updat manualy using weekly.exe it keep saying restart your pc & however i restart it never update I have 2012 internet Security but i don't have internet acsess i chose this virgen cos i have internal network
so is there a file i can download to manually fix this problem ?
here my log link0 -
I am in exactly the same boat. Also finding that someparts are turning them selves off including auto piolet
0 -
Hello,
Lse: - Registry Mechanic 10.0 installed;
Please uninstall it then repair BitDefender as explained below. Check to see if the issue persist and let me know.
- click on the Windows Start menu button;
- go to All Programs;
- go to BitDefender 2012;
- click on Repair or Remove;
- follow the on-screen instructions and restart the PC each time you are requested to;
- check to see if the issue persist: Right click on the BitDefender icon in the system tray after the repair process has finished then restart the PC;
- check for BitDefender updates again and see if it will request for another reboot. If so please post a screenshot of that message.
Looking forward to your answer!
I have the same problem, among things not working properly. I also run Reg. Mechanic. Are you saying I must remove REG MECHANIC from my computer in order to use Bitdefender?0 -
Yes, as DanyDan's post that you quoted, states. Running multiple security programs can cause conflicts and affect system performance as described HERE.
You can run some other security programs as long as they don't have any real time protection. For example, I am also using the FREE version of Malwarebytes' Anti-Malware which does NOT have any real time protection module and it does not conflict with BD.
Regards,0 -
Yes, as DanyDan's post that you quoted, states. Running multiple security programs can cause conflicts and affect system performance as described HERE.
You can run some other security programs as long as they don't have any real time protection. For example, I am also using the FREE version of Malwarebytes' Anti-Malware which does NOT have any real time protection module and it does not conflict with BD.
Regards,
Reg. Mechanic is NOT a "security program". I have asked for a refund because I have exhausted myself trying to gain control over the 2 computers that have Bitdefender 2012 installed.0 -
Hi
Sorry for the delayed reply.
We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.
Thank you for taking the time and please do not hesitate to contact us if you need further details from us.
Have a nice day.0
